Deputy Imaging Administration Manager

Integrated Care System; Milton Keynes; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading healthcare organization is seeking a Deputy Imaging Administration Manager to oversee the imaging department's administration. In this pivotal role, you will utilize AI to ensure operational excellence and contribute to innovative patient care delivery. Ideal candidates will have a background in healthcare administration and possess strong leadership skills. Join us to drive performance and enhance patient experiences in a dynamic and forward-thinking environment.

Benefits

Free on-site parking

Free tea and coffee

Flexible working opportunities

Discounted gym membership

Lease car scheme

Generous annual leave and pension scheme

Extensive staff health and well-being programme

Qualifications

• Educated to Degree standard or equivalent experience.
• Knowledge of health systems and procedures.
• Experience in healthcare, preferably in an acute hospital setting.

Responsibilities

• Lead the imaging administration team and ensure operational excellence.
• Manage scheduling and patient pathway navigation.
• Ensure compliance with trust policies and lead effective communication with team members and stakeholders.

Skills

Leadership

Computer Literacy

Interpersonal Skills

Customer Service Skills

Negotiation Skills

Education

Degree or equivalent experience

Tools

Microsoft Office (Word, Excel, Teams)

Job description

Go back Milton Keynes University Hospital NHS Foundation Trust

Deputy Imaging Administration Manager

The closing date is 23 July 2025

Full-time 37.5 hours per week,all MKUH roles will be considered for flexible working

Are you interested in working in a progressive imaging department that's embracing AI across every aspect of the service and modelling lean staffing designs?

We are looking for an energetic and proactive Deputy Imaging Administration Manager to support the leadership and smooth running of our busy imaging department. You will play a vital role in problem-solving and ensuring operational excellence by leveraging all aspects of AI and digital innovation. This is a fantastic opportunity to connect and collaborate closely with our senior leadership team to drive the department forward.

If you're ready to take on a leadership role in a forward-thinking, innovative setting, we want to hear from you!

For further information and to arrange an informal visit please contact Tracey Woodwards, Imaging Administration Manager at [e-mail]

Interview date: 20 and 21 August 2025

Main duties of the job

We have a fantastic team ready for you to lead and manage as we strive to achieve our KPIs together. You'll need enthusiasm and creativity to foster a positive and collaborative working environment

Join us in a department at the forefront of innovation, where cutting-edge AI technology is transforming the way we deliver exceptional patient care. Our team is dedicated to continuous improvement, embracing new tools and strategies to streamline services and enhance outcomes.

Our new imaging centre, along with our expanding CDC locations, offers a dynamic and diverse environment. We see administration & clerical as central to delivering outstanding imaging services.

Our department operates 24/7 for CT and X-ray services, and we are working towards comprehensive 12/7 coverage across MRI and ultrasound.

About us

"They feel supported in their employers making reasonable adjustments to help them carry out their work, rating an 82.9%"(NHS Staff Survey 2024).

You can expect a warm welcome at Milton Keynes University Hospital, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At MKUH we appreciate our staff and reward them with an outstanding benefits package including:

• Free on-site parking
• Free tea and coffee
• Great flexible workingopportunities
• Discounted gym membership
• Lease car scheme
• Generous annual leave and pension scheme
• Extensive staff health and well-being programme

Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news.

Job responsibilities

• On a day-to-day basis, to serve as the deputy, in the line management of the entire imaging administration team involved in duties such as reception, appointment scheduling, patient pathway navigation and secretarial duties throughout trust sites (i.e., acute hospital site, community diagnostic services, etc).
• To provide an administration and clerical function across imaging that can fulfil the needs of the service and the Trust in terms of key performance indicators, quality and financial targets.
• To support waiting list management (i.e., DM01), 2 Week Wait and Cancer performance, as well as scheduling and booking of appointments for patients to access imaging at the Trust, based on (1) clinical priority followed by (2) date of referral.
• Able to ensure appropriate procedures and Trust Policies are adhered to at all times and that standards of performance are set, monitored, maintained and developed to meet operational needs.
• To ensure co-ordination and effective functioning of the administration team across imaging, as well as providing business and personal assistant support to Clinical Director of Imaging, Head of Imaging, ionising radiation operations lead, and non-ionising radiation operations lead.
• Acting in a discreet manner as gatekeeper to the Clinical Director -Imaging and the Head of Imaging by monitoring the email inbox for the Head of Imaging, using initiative to delegate, action tasks and manage their calendars.
• Expect to specifically lead, manage, develop and maintain an effective and quality focussed secretarial and patient pathway navigator service to consultant radiologists, referral teams and provide ad hoc secretarial assistance to the wider imaging management teams (i.e., section heads and above).
• It is essential that the post holder can act as a pivotal role for all communication with patients, professional imaging colleagues, internal hospital departments and external agencies (i.e., imaging networks, department of health, NHS England) to ensure continuity of patient care.
• This role also involves the facilitation of meetings for the Departments senior team, including meeting organisation, the writing and circulation of an agenda and papers and the taking / distribution of accurate minutes.
• You will be expected to manage their workload making independent decisions regarding the prioritisation of incoming work according to the demands of the department.
• The role will consist of both cross sits (acute hospital/community diagnostic centres/main office off-site location) and hybrid working (designed trust work location and from home).
• Contracted hours of work may be rostered across 08:00-20:00, 7 days per week on a non-consecutive basis.

Please refer to the job description for further details

We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity and embracing inclusion. We welcome applications from everyone interested in working for us.

MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices.

We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.

MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.

By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.

Upon commencing employment with the Trust, all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months

Person Specification

Qualifications and knowledge

• Educated to Degree standard or equivalent experience or qualification.
• Knowledge of health systems and procedures.
• Knowledge of patient information systems.

Experience

• Experience in healthcare, preferably in an acute hospital setting
• Experience in supervising clinical support staff or A&C staff
• Experience in responding to complaints.
• Knowledge of Microsoft packages especially MS teams, word and Excel
• Experience of knowledge of medical terminology and administration processes, procedures and developments within waiting list management.
• Experience in project management or service re-design.
• Experience of budgetary issues within healthcare

Skills

• Computer Literacy
• Able to lead and manage a team
• Ability to prioritize and plan
• Ability to maintain a professional attitude in a pressured environment
• High quality customer service skills
• Good interpersonal skills
• Desire to teach, motivate and develop staff
• Ability to work on own initiative, make decisions and operate as part of a team.
• Utilises negotiation skills as and when required

Personal and people development

• Must be adaptable and flexible
• Able to work under pressure
• Proactive attitude and self-motivation
• Calm disposition and able to deal with issues with tact and diplomacy
• Methodical with a high degree of accuracy and precision
• Desire to achieve and sustain high standards
• Ability to meet deadlines, work to varying timescales and deal with numerous concurrent tasks

Communication

• Effective listening, verbal and written communication skills
• Ability to communicate with staff at all levels

Specific requirements

• Able to perform the duties of the post with reasonable aids and adaptations.
• Must be willing to travel to other trust sites to ensure imaging administration team cover

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Milton Keynes University Hospital NHS Foundation Trust