Deputy Hotel Services Manager

Sodexo Group; Wythenshawe; On-site; GBP 32,000 - 37,000; Full time

Job summary

Sodexo Group is seeking a Deputy Hotel Services Manager at Wythenshawe Hospital. This pivotal role focuses on delivering exceptional food and domestic services while ensuring patient satisfaction and compliance. The ideal candidate will have a strong operational background and a passionate leadership style, working collaboratively within a dynamic hospital environment.

Benefits

Mental health and wellbeing support

Employee Assistance Programme

Sodexo Discounts Scheme

Health and wellbeing app

Flexible and dynamic work environment

Qualifications

• Strong operational background in domestic services or catering required.
• Experience in a hospital environment preferred.
• Ability to manage a team and ensure high standards.

Responsibilities

• Deliver best-in-class customer service for staff, patients, and visitors.
• Monitor client and service user satisfaction through assessments.
• Recruit and manage direct reports.

Skills

Leadership

Customer service

Operational management

Strong bedside manner

Food hygiene knowledge

Tools

Microsoft Office

Job description

• Job Title: Deputy Hotel Services Manager
• Location: Wythenshawe Hospital
• £32,000 per year & excellent Sodexo benefits
• Blue light card

Job Introduction

As a Deputy Hotel Services Manager based at Wythenshawe Hospital, you are a passionate leader, driving excellence in service delivery, and making a significant impact on patient satisfaction and overall client experience. Your role is pivotal in ensuring that the standard of food and domestic cleaning services achieves patient and client expectations, creating a positive and comfortable environment for everyone.

In this exciting role, your focus will be on assisting with the provision of Food and Domestic Services throughout Wythenshawe Hospital. Emphasis will be based on service delivery and quality of patient satisfaction at ward level. To achieve this, you will build and maintain a strong working relationship with our client and their operational teams throughout the trust. You will play an important role in brightening the day of those in patient care and making a positive impact in their daily lives. Your role is vital to the success of our operations, as you support with the efficient and effective delivery of our food and domestic services.

As this is a busy hospital environment open every day 365 days per year, the ability to work some weekends is required.

Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way.

What You'll Do:

• To ensure the delivery of a best-in-class customer service for staff, patients, and visitors in
• both Domestic and Patient Dining Services
• Ensure compliance with all Company and Trust policies and procedures, proactively addressing any issues to maintain high standards and smooth operations.
• Monitor and maintain high levels of client and service user satisfaction through regular assessments and customer satisfaction surveys, ensuring we meet and exceed expectations.
• Responsible for the recruitment and management of direct reports. This will include responsibility for their development.
• Ensure that health and safety standards are understood and delivered across all of hospital operations.
• To work collectively with the Finance team to support delivering budgeted profit and turnover for services and accounts

What You Bring:

• Strong operational background in Domestic services, facilities management and/or catering sectors.
• An experienced leader who is effective directing others
• Strong understanding of consumer trends in relation to retail and food service
• Experience in a hospital environment and comfortable operating at ward level with a strong bedside manner
• Knowledge of food hygiene
• Strong understanding of Microsoft office and general IT systems
• Willingness to get involved and offer a flexible approach to working

What we offer:

Working with Sodexo is more than a job; it’s a chance tobe part of something greater.You’ll belong in a company and team that values you foryou;you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way.In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering mental health and wellbeing support.
• Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
• Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
• The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
• Money Insights and financial benefits via the Salary Finance Platform.
• Save for your future by becoming a member of the Sodexo Retirement Plan
• A Death-in-Service benefit for colleagues who pass away whilst employed by Sodexo
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.
• Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
• Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
• Flexible and dynamic work environment
• Competitive compensation
• Full training and full protective uniform supplied.

Ready to be part of something greater? Apply today!Career progression for the caring profession.

Sodexo reserves the right to close this advertisement early if we are in receipt of a high volume of applications.

About Sodexo

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all.As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed tobeingan inclusive employer. We are a forces friendly employer.We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities.We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.

We’re a Disability Confident Leader employer.We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Click here to read more about what we do to promote an inclusive culture.

Sodexo Disability, Ability network, So Together, Generations and Origins .