Deputy Hotel General Manager

Flow Sports Personnel Ltd; Preston, Keswick; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a dynamic Hotel Manager to oversee daily operations and ensure a superior guest experience. This pivotal role requires exceptional organizational skills and a passion for exceeding guest expectations. You will lead a dedicated team, maintain high standards, and continuously seek ways to enhance the guest experience. If you have a proven track record in hotel management and a flair for leadership, this is an exciting opportunity to make a significant impact in a beautiful setting.

Qualifications

• Proven experience in hotel management or a similar leadership role.
• Strong commercial and financial acumen.

Responsibilities

• Inspire and lead a team to deliver outstanding hospitality.
• Control operational costs and manage budgets proactively.

Skills

Hotel Management

Leadership

Commercial Acumen

Communication Skills

Customer Service

IT Systems Proficiency

Training and Development

Tools

Rezlynx

Job description

Our client is a leading boutique hotel operator in the Lake District. They are currently looking to recruit a dynamic and dedicated Hotel Manager to support the General Manager and oversee the day-to-day operations and ensure a superior guest experience. This pivotal role demands a meticulous eye for detail, exceptional organisational skills, and a passion for exceeding guest expectations. Under the guidance of the General Manager, and as the face of our hotel, you will embody our commitment to high standards and lead a team dedicated to excellence.

Key Responsibilities

1. People Management
   * Inspire and lead a team to deliver outstanding hospitality.
   * Empower staff to anticipate and meet guest needs with autonomy.
   * Conduct regular training and development to uphold first-class service levels.
   * Maintain effective communication through regular meetings and briefings.
2. Product Management
   * Ensure consistent delivery of high standards across all departments.
   * Maintain a safe, clean, and inviting environment.
   * Continuously seek ways to enhance the guest experience.
   * Support company initiatives and uphold service excellence in all areas.
3. Process Management
   * Oversee daily operations efficiently and effectively.
   * Ensure compliance with health, safety, and HR procedures.
   * Collaborate with the Executive Chef to optimise F&B operations.
   * Stay informed of and communicate hotel updates and changes.
4. Profit Management
   * Control operational costs and manage budgets proactively.
   * Ensure accurate stock control and resource planning.
   * Optimise staff rotas to meet wage percentage targets.
   * Report and investigate any accounting discrepancies.

Skills and Qualifications

1. Proven experience in hotel management or a similar leadership role.
2. Strong commercial and financial acumen.
3. Ability to train, develop, and retain a high-performing team.
4. Excellent communication and interpersonal skills.
5. Proficiency in IT systems and knowledge of Rezlynx is an advantage.
6. Familiarity with relevant legislation (Food Safety, Health & Safety, Liquor Licensing).
7. Outgoing personality with a passion for customer service.