Deputy Head of Service

TN United Kingdom; London; Hybrid; GBP 46,000 - 54,000; Full time

Job summary

A leading charity in London seeks a Deputy Head of Service for its Domestic Abuse team. This full-time role involves managing service delivery, ensuring high-quality support for service users, and driving continuous improvement. The position offers flexible working options and a competitive benefits package, including enhanced leave and pension contributions.

Benefits

Flexible working options

28 days annual leave plus Bank Holidays

Extra day off for your birthday

Pension with 5% employer contribution

Enhanced sick pay allowances

Employee assistance programme

Ongoing training and support

Qualifications

• Experience in managing service delivery and staff.
• Ability to work flexibly across different days.

Responsibilities

• Assist in delivering high-quality support for service users.
• Coordinate continuous improvement of the Domestic Abuse Service.
• Manage staff and ensure effective service delivery.

Skills

Resilience

Adaptability

Customer Service

Job description

Social network you want to login/join with:

We have an exciting opportunity for a Deputy Head of Service to join the Domestic Abuse team in London, working 37.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we’d love to hear from you…

County/Borough Islington Office location 5-7 Singer Street, London, EC2A 4BQ Full time/Part time Full time Hours per week 37.5 Work schedule Core hours Mon-Fri 9-5pm - Required to work flexibly over 7 days a week dependent on service delivery and client need Basic Salary £46,702.25, plus London Weighting Allowance £2,800 per annum Allowances Travel expenses,London Weighting Contract type Fixed Term DBS required? Yes End date (if fixed term) 31/07/2025 Police vetting required? No Closing Date 19/11/2024 Ref No 5851

Deputy Head of Service

We have an exciting opportunity for a Deputy Head of Service to join the Domestic Abuse team in London, working 37.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we’d love to hear from you…

County/Borough Islington Office location 5-7 Singer Street, London, EC2A 4BQ Full time/Part time Full time Hours per week 37.5 Work schedule Core hours Mon-Fri 9-5pm - Required to work flexibly over 7 days a week dependent on service delivery and client need Basic Salary £46,702.25, plus London Weighting Allowance £2,800 per annum Allowances Travel expenses,London Weighting Contract type Fixed Term DBS required? Yes End date (if fixed term) 31/07/2025 Police vetting required? No Closing Date 19/11/2024 Ref No 5851

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

Flexible working options including hybrid working

28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays

An extra day off for your birthday

Pension with 5% employer contribution

Enhanced sick pay allowances, maternity & paternity payments

High Street, retail, holiday, entertainment & leisure discounts

Access to our financial wellbeing hub & salary deducted finance

Employee assistance programme & wellbeing support

Ongoing training & support with opportunities for career development & progression

About the Role:

This role is a hybrid working role and is based at our Singer Street offices, Islington, London for a minimum of one day a week and home working, subject to operational demand. As a Deputy Head of Service youwill assist the Head of Service (HoS) to deliver consistently safe, high-quality support for all service users across the Service and ensure contractual targets are met. You will deputise in the absence of the HoS.

Assist the HoS to deliver a high-quality service across London, meeting funder requirements and deputising in HoS absence.

Coordinate of the continuous improvement of the DA Service, ensuring consistent implementation across all aspects of the Service.

Facilitate consultation across the teams and other key stakeholders to develop new and build on existing good practice, implement and support the strategic direction of the regional business plan.

Be responsible for the day-to-day management of staff, ensuring appropriate and effective delivery of services to survivors, including, safeguarding, risk assessment, needs assessment, safety planning, referrals to other agencies and MARACs.

Drive continuous improvement of performance through use of data and other operational information to ensure teams perform to the highest standards at all times. This will include developing further data sources/requirements to ensure where possible all aspects of DA Service performance are evidenced.

Coordinate the auditing and analysis of data and other information required for the performance and monitoring reports for the commissioner as well as ad hoc requests from partners, HoS and/or Director.

Help build on and lead external relationships promoting positive working relationships to ensure the best possible support and outcomes is provided to eligible service users.

Ensure we are meeting the needs of our service users to a standard as expected of our commissioners and partners.

Be a Designated Safeguarding Officer.

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we’ll be happy to make reasonable adjustments to enable you to perform at your best.