Deputy Head of Retail (Food and Beverage) - Tottenham Hotspur Stadium

Levy UK; London; On-site; GBP 55,000; Full time

Job summary

An exciting opportunity awaits as a Deputy Head of Retail at one of the UK's most iconic stadiums. This role is pivotal in delivering world-class dining and hospitality experiences, managing a large team, and driving innovation in food and beverage services. You will lead operations during matchdays, ensuring exceptional service and quality, while collaborating closely with the club to enhance the overall fan experience. If you are a passionate leader with a strong commercial mindset and a commitment to excellence, this position offers a chance to make a significant impact in a vibrant and dynamic environment.

Benefits

Healthcare benefits

Free annual healthcare check

Exclusive Benefits & Wellbeing site

Meals on duty

Pension scheme and Life Assurance

Employee Assistance Programme

23 days + BH's and additional day off for birthday

On-going training & development

Financial wellbeing programme

Holiday purchase scheme

Qualifications

• Proven large scale F&B retail leadership within stadiums or large venues.
• Strong commercial acumen with trend identification skills.

Responsibilities

• Oversee food and beverage operations ensuring high-quality service.
• Identify strategies to grow retail sales and exceed customer expectations.

Skills

Leadership in Food & Beverage

Commercial Acumen

Team Management

Customer Experience Focus

EPOS and Stock Control Systems

Job description

Deputy Head of Retail (Food and Beverage) - Tottenham Hotspur Stadium

Salary: £55,000 per annum

• Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
• Aviva Digicare - Free annual healthcare check
• Exclusive Benefits & Wellbeing site (Perks at Work)
• Meals on duty
• Pension scheme and Life Assurance
• Employee Assistance Programme
• 23 days + BH's and additional day off for your birthday
• 2 days additional leave, following return from Maternity leave during first year back
• Competitive and supportive family benefits
• Day off for baby's first birthday
• Holiday purchase scheme
• On-going training & development and career pathways
• Financial wellbeing programme and preferred rates on salary finance products

Who We Are:

Levy UK & Ireland is the vibrant and exciting sector of Compass Group, the world's largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality. In the UK, we are proud to have a wealth of long-standing partnerships with venues across sport, entertainment, and events.

We are culinary champions - it's what we do and it's what we are passionate about. At the core of our work is the belief that sustainably sourced great food and drink, coupled with exceptional service is key to creating legendary experiences. Focused on doing the right thing for our people and the planet, sustainability, wellbeing, diversity and inclusion are at the heart of what we do.

We are official partners of the British Paralympic Association and are proud to pay all our team members at least the Real Living Wage or London Living Wage.

More about the role:

Are you ready to lead the future of retail at one of the world’s most iconic football clubs...The No.1 stadium in the country for Retail and the No.1 F&B stadium in the Premier League?

Levy is looking for a Deputy Head of Retail to deliver world-class dining and hospitality that leaves a lasting impression on fans and guests. Reporting to the Head of Retail, you will be responsible for 102 units, 16 direct reports and up to 800 match day casuals.

• Lead Matchday Excellence: Oversee food and beverage operations across our cutting-edge stadium, ensuring fast, high-quality service during matchdays and events
• Drive Innovation: Collaborate with the club to deliver dynamic menus, cutting-edge technology, and unforgettable experiences that reflect Tottenham Hotspur’s global brand
• Maximise Revenue: Identify and implement strategies to grow retail sales, optimise performance, and exceed customer expectations
• Inspire Teams: Manage and motivate a passionate team, fostering a culture of excellence and innovation
• Ensure Quality: Maintain impeccable standards in food safety, presentation, and service, aligning with Levy’s and Tottenham’s shared commitment to excellence

About you:

• Proven large scale F&B retail leadership, ideally within stadiums, arenas, or large scale venues
• Strong commercial acumen, with the ability to identify trends and opportunities
• A natural leader with exceptional team management and collaboration skills
• A creative and strategic mindset with a focus on delivering outstanding customer experiences and implement solutions that drive growth
• High level of professional standard and quality driven
• Strong understanding of EPOS and stock control systems

At Levy UK & Ireland, we take pride in fostering a workplace culture that celebrates diversity and promotes inclusion. We believe that our differences are our greatest strengths, and we are committed to creating an environment where every individual is valued, respected, and empowered.

Join us in our journey towards a more diverse and inclusive world, where every person has the chance to thrive and contribute their unique talents. Together, we can achieve greatness.