Deputy Head Of Retail

Zachary Daniels Recruitment; City Of London; On-site; GBP 68,000 - 80,000; Full time

Job summary

A prominent retail recruitment agency is seeking a Deputy Head of Retail for a leading customer experience brand. This senior role supports the Retail Director, focusing on shaping retail strategy and ensuring excellence across stores. The ideal candidate will possess strong retail leadership skills and a passion for driving commercial performance. This position offers competitive salary and progression opportunities within the company.

Benefits

Competitive salary

Performance-related bonus

Leadership progression opportunities

Qualifications

• Proven track record in retail leadership roles.
• Ability to drive commercial performance and operational efficiency.
• Strong people management and coaching skills.

Responsibilities

• Support the Retail Director in delivering the brand's vision.
• Lead, inspire, and develop store managers and regional teams.
• Drive commercial performance by maximizing sales and profitability.
• Champion brand values and promote a culture of continuous improvement.
• Build strong stakeholder partnerships for strategic alignment.

Skills

Retail leadership

Customer experience

Coaching and development

Commercial awareness

Job description

Overview

Deputy Head of Retail (Senior Retail Leadership Role) | Up to £80,000 | Customer Experience Brand

My client is a market leader, demonstrating strong growth, ambitious plans, and a clear determination to be the best retailer in their sector. They are seeking a Deputy Head of Retail - a newly created and unique position that sits just below the Retail Director. This is an unusual job title in the market, but in practice it reflects a senior leadership role responsible for supporting the Retail Director while having significant accountability for the retail estate.

The Deputy Head of Retail will play a pivotal role in shaping and delivering the company's retail strategy, driving customer experience, operational excellence, and commercial performance. This is an ideal opportunity for an experienced retail leader who craves the next step towards a Head of Retail position.

The role offers a balance of strategic influence at head office level and hands-on leadership across stores, making it perfect for someone who wants both impact and visibility at the highest level of retail operations.

Responsibilities

• The Deputy Head of Retail will support the Retail Director in delivering the brand's vision and ensuring best-in-class execution across all stores. You will lead by example, fostering a customer-first culture, driving commercial performance, and empowering store leaders to exceed expectations.
• Work alongside the Retail Director to define and deliver the retail strategy as the business continues to grow.
• Lead, inspire, and develop store managers and regional teams to achieve excellence in service, sales, and operational standards.
• Adapt leadership and coaching to build capability across people management, customer experience, sales, stock management, and visual merchandising.
• Drive commercial performance by identifying opportunities to maximise sales, profitability, and operational efficiency.
• Champion brand values, ensuring a positive, inclusive, and diverse culture across the retail network.
• Promote a culture of continuous improvement, encouraging innovation and effective change management.
• Build strong stakeholder partnerships to align people, product, and operational strategies.
• Recruit, nurture, and retain top talent while developing a robust succession pipeline for future growth.

What’s in it for you

A rare opportunity to step into a senior leadership role within a growing retail brand. With a competitive salary, performance-related bonus, and benefits, this role positions you directly beneath the Retail Director, offering both influence over strategic decisions and accountability for retail delivery.

It is particularly suited to ambitious retail leaders seeking progression to a Head of Retail role, making it a genuine career-defining step.

BBBH34372