Deputy Head of Business Intelligence

NHS Jobs; Manchester; On-site; GBP 60,000 - 82,000; Full time

Job summary

NHS Jobs in Manchester is seeking a Business Intelligence lead to oversee the BI platform (Tableau Curator) and drive planning, development, and reporting to meet Alliance requirements. You will work with senior stakeholders to design efficient, user-friendly reporting solutions and promote engagement with informatics products.

The role emphasizes data quality, end-user training, and cross-functional collaboration to improve the analytical capability across the Alliance.

Responsibilities

• Lead on planning, development and reporting for the BI platform (Tableau Curator) to meet ICB & Alliance requirements.
• Liaise with directors of performance and Pathway Board leaders to understand needs and design efficient solutions.
• Provide high level customer service to end users of informatics products and coordinate end user support and training.
• Prioritise and negotiate new developments and amendments with key stakeholders.
• Promote data quality and contribute to development of new reporting domains and analytical offers.
• Advise on design and creation of analytical products, including gathering user requirements and dashboarding best practices.
• Promote analytical excellence within the Alliance and ICB, developing the analytics offer.

Job description

DUTIES AND RESPONSIBILITIES

Business Intelligence The post holder will have responsibility for the business intelligence platform (Tableau Curator) and will lead on planning, development, research of new technologies and provision of reporting to ensure all ICB & Alliance requirements are met. Liaise with key customers such as the director of performance and Pathway Board leaders to understand their needs and design efficient solutions that meet the needs of the organisation whilst making appropriate use of the technologies available. Provide a high level of customer service to end users of informatics products to ensure their continued engagement and to promote effectiveness both internally and externally. This will include coordinating end user support and training as required. In conjunction with key stakeholders, prioritise and negotiate new developments and amendments to existing products. Proactively seek to improve the reporting capability of the alliance Provide effective instruction to the data warehouse team, ensuring ongoing development of data feeds are efficiently conducted. To contribute and provide expert advice on the development of new reporting domains, especially where the Alliance is undertaking innovation work.

Information Analysis

As a subject matter expert, the post holder will be an informatics specialist with in-depth knowledge in a number of areas, including but not limited to:

• Cancer wait times
• National guidelines for reporting
• local and operational nuances
• best visualisation practices

Analysing, interpreting and resolving of complex queries Maintaining a high level of quality and accuracy within work, both personally conducted and by the analyst function generally. Have strong knowledge and skills in the use of statistical tools and techniques, including but not limited to:

• Benchmarking
• Statistical Process control
• modelling
• extrapolation techniques

The holder will be responsible for promoting the use of these techniques within the alliance. Have strong knowledge and skills in the design and creation of analytical products, including;

• gathering user requirements
• visualisation best practices
• dashboarding best practices
• how these products constitute a wider analytical offer

To be instrumental in the further development of the analytical offer, without being constrained by the limitations of the user to articulate their requirements. Promote the importance of data quality

Communication

Communicate complex analytical, statistical or technical matters to non-technical users. Train and advise analysts within the function, ensuring the ongoing development of analyst capability. Provide technical knowledge and expertise at relevant stakeholder groups, such as pathway boards. Build productive relationships both internally and externally through open and respectful communication, ensuring all feedback is constructive and well received.

Training

Provide technical guidance and support as appropriate to members of the alliance analyst function Promote analytical excellence within the Alliance and ICB

Staff Management

Manage allocated staff, including recruitment, induction, workload prioritisation, delegation, day to day management, performance monitoring and appraisal, identifying development requirements and opportunities and by acting as a lead specialist, exemplifying professional standards. Plan, prioritise and coordinate staff workload to achieve work objectives within agreed timescales. Responsibility for defining, implementing and monitoring internal procedures and standards within the intelligence function, to ensure effective governance, high quality products and staff wellbeing Promote a culture where staff feel empowered and accountable for the service they provide

Planning

Planning and prioritising own and others workload to ensure that agreed deadlines are met

Personal Effectiveness

Ability to work flexibility to a high standard, dynamically prioritising working as required Ability to work transformatively within alliance work priorities.