Deputy Head Housekeeper

Omni Facilities Management Limited; Horley; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Two weekly payments

28 days paid holiday

Permanent contract

Management progression

Learning courses

Retail discounts

Cinema discounts

Great teams

Job summary

Omni Facilities Management Limited is recruiting a Deputy Head Housekeeper to support the Head Housekeeper in leading all hotel housekeeping operations across the property. You will supervise staff, ensure brand standards, and drive guest satisfaction while maintaining health and safety and budgets.

The role involves coordinating rotas, delivering training, conducting audits, and partnering with HR and hotel leadership to maintain service excellence in a busy, 24/7 operation.

Qualifications

• Previous Assistant Housekeeping Manager or Housekeeping Manager experience from a busy hotel environment.
• Experience in people management and supervising teams.
• Experience handling budgets and profit/loss analysis.
• Desirable knowledge of Health & Safety matters.

Responsibilities

• Assist the Executive Head Housekeeper in brand-compliant housekeeping operations.
• Engage, train, lead and inspire the housekeeping team.
• Ensure high levels of customer care and guest satisfaction.
• Coordinate rotas and ensure adequate housekeeping cover.
• Conduct regular team appraisals and performance reviews.
• Maintain training records, Health & Safety compliance, and audits.

Skills

Excellent interpersonal skills

Excellent written and verbal skills

Ability to work under pressure

Excellent organisation skills

Motivate and inspire others

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

Immediate start following a successful interview

We're hiring a Deputy Head Housekeeper to join our amazing team here at Omni Facilities Management

Established in 1980, Omni Facilities Management is a leading provider of outsourced services to over 150 hotels across the UK, Netherlands, and South Africa. Employing over 4,000 people, Omni provides Housekeeping, Recruitment, Property and Software Services to major hotel groups including InterContinental Hotels Group (IHG), Hilton, Marriott, Redefine BDL Hotels, Raffles, Shangri-La, Ritz-Carlton and Resorts World.

We are currently looking for enthusiastic and self-motivated candidates for the position of Deputy Head Housekeeper who will be responsible for assisting the Head Housekeeper in leading and coordinating all the housekeeping areas of the hotel.

Benefits from working with the company:

• Two weekly payments
• Up to 28 days paid holiday per year
• Permanent contract of employment
• Career progression on to our Management Programs & Flexible Learning Courses
• Company Benefits including retail discounts on food, shopping, clothes, holidays. eating out and up to 55% on cinema tickets
• Opportunity to work with great teams for an industry leader!

Shift Pattern:

Up to 37.5 hours a week, Monday to Sunday (24/7 Operation)

MAIN DUTIES

People

• Assist the Executive Head Housekeeper in ensuring the housekeeping department operates within the brand guidelines, utilising SOP manuals
• Support with engaging, training, leading, and inspiring the housekeeping team
• Ensure a consistently high level of customer care is always delivered
• Ensure the hotel achieves the set target for all housekeeping related audits
• Ensure all guests requests and preferences are logged and acted upon to drive guest satisfaction
• Maintain high staff satisfaction and manage turnover effectively
• Ensure daily and monthly departmental meetings take place to ensure high quality communication is in place across the hotel
• Ensure clear lines of communication both with the hotel and the company and participate fully as a Senior Manager within the business
• Conduct regular team member appraisals
• Support with the management of the absence processes and always ensure that absence is covered without interruption to the business and while ensuring the smooth operation of the department
• Ensure that all Statutory Training Records are in place, maintained and reviewed on a regular basis
• Evaluate performance of all team members under your direction
• Ensure all staff are trained to the required standard, any issues resolved, and re-training completed, and all training recorded, and records maintained
• Ensure all staff are fully conversant with Health & Safety policies and procedures, attend relevant training and that attendance on Health & Safety related training courses is recorded correctly
• Ensure all staff are trained and adhere to lost property policy
• Liaise with HR regarding any relevant issues concerning staff welfare or issues relating to serious misconduct

Quality

• Develop, maintain, and review housekeeping policies and best practice systems and procedures and standards
• Direct and manage the production and review of rotas and ensure that adequate cover is in place in line with projected occupancies of the business
• Conduct quality inspections and identify and manage areas where improvements can be made using the Omni Facilities Management quality app
• Take responsibility for any on site company assets and ensure that they are maintained in good condition and serviced as required
• To ensure all keys are signed out and in and regular key audits are completed
• Assist with the management of lost property
• To ensure all maintenance defects are reported and rectified
• Promote a culture where all wastage is kept to a minimum
• To ensure all guest laundry, dry cleaning is processed in accordance with the hotel's procedures, charges are raised, and documentation is completed as necessary
• To be aware of contract work within the hotel, e.g., window cleaning, ensuring it is completed within the time frame
• To complete audits with your Area Manager and or Hotel General Manager, where appropriate and action issues
• All cleaning materials and guest supplies are stored correctly
• To check from 75 to 95 rooms on daily basis
• To check all vacant ready rooms on daily basis
• Public areas and Linen Room quality checks and management

Profit

• Ensure that accurate records are maintained and that hours of work are properly recorded and submitted to the company for the timely payment of team member wages
• Take initial responsibility for managing and resolving all and any payroll or other Team Member queries
• To ensure all stores are ordered in line with company budgets
• To ensure all bed linen and towels soiled and clean sent and received are controlled and records kept on daily basis
• Linen management using the Linen Tracker

PREVIOUS REQUIRED EXPERIENCE

• Previous Assistant Housekeeping Manager or Housekeeping Manager experience from a busy hotel housekeeping environment
• Previous people management experience
• Experience of dealing with budgets, including analysing profit and loss
• Desirable to have experience of dealing with Health & Safety matters

ESSENTIAL SKILLS

• Excellent interpersonal skills
• Excellent written and verbal communication skills
• Proficient in the use of Microsoft office packages including Word, Excel, and Outlook
• Ability to build rapport quickly and credibly with all contacts including employees, Clients, and other internal contacts
• Ability to work effectively under pressure
• Excellent organisation skills
• Ability to motivate and inspire others
• Flexible with a willingness to learn