Deputy GM, Guest Experience & Team Leadership

Coaching Inn Group; Brockenhurst; Remote; GBP 45,000 - 60,000; Full time

Job summary

The Coaching Inn Group seeks a talented Deputy General Manager to join our team. Our hotels deliver hospitality from the heart with a vibrant food, beverage and bedroom offer across historic inns and premium destination properties.

You will lead shifts, develop a capable team and drive memorable guest experiences, supported by award-winning training and clear career progression. A bubbly, proactive leader will thrive here.

Qualifications

• Experience leading hotel or F&B teams on shift.
• Proven ability to develop and motivate staff.
• Strong guest-service orientation and problem-solving.

Responsibilities

• Oversee daily hotel operations on shift.
• Inspire and develop a high-performing team.
• Drive guest satisfaction and service standards.
• Support recruitment, training and performance reviews.

Skills

Shift management

Team leadership

Guest service

Hospitality mindset

Job description

The Coaching Inn Group seeks a talented Deputy General Manager to join our team. Our hotels deliver hospitality from the heart with a vibrant food, beverage and bedroom offer across historic inns and premium destination properties.

You will lead shifts, develop a capable team and drive memorable guest experiences, supported by award-winning training and clear career progression. A bubbly, proactive leader will thrive here.