Deputy General Manager - Moxy Hotel (New Opening)

JR United Kingdom; London; On-site; GBP 30,000 - 60,000; Full time

Job summary

An exciting opportunity awaits at Europe's largest Moxy Hotel in London, where you can play a pivotal role in creating exceptional guest experiences. As the Deputy General Manager, you will support the General Manager in daily operations and lead a passionate team to deliver outstanding service. This role offers a unique chance to shape the hospitality experience in a vibrant environment, focusing on guest satisfaction and operational excellence. Join a fast-growing brand and make your mark in the hospitality industry while enjoying career growth opportunities and a collaborative team atmosphere.

Benefits

Career Growth Opportunities

Collaborative Team Environment

Unique Hospitality Concept

Supportive Work Culture

Qualifications

• Experience managing large hostels with pre-opening experience.
• Proven experience in managing food and beverage operations.

Responsibilities

• Oversee guest journey from check-in to check-out.
• Ensure efficient running of all departments and team leadership.

Skills

Leadership Skills

Operational Management

Problem-Solving Skills

Financial Acumen

Communication Skills

Organisational Skills

Job description

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Deputy General Manager - Moxy Hotel (New Opening), London

Client: Criterion Hospitality

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 1

Posted: 30.03.2025

Expiry Date: 14.05.2025

Job Description:

We are seeking a dynamic and hands-on Deputy General Manager to support the General Manager in the opening of Europe’s largest Moxy Hotel and daily operations of the hotel, ensuring smooth running and exceptional guest experiences from day one. The ideal candidate will have strong F&B experience, overseeing food and beverage operations to enhance guest satisfaction and drive revenue.

The Role

As Moxy Deputy General Manager, you have a DEEP CONNECTION to the target guest and the brand’s core values – thoughtful, fun, and spirited. You understand and resonate with what Moxy is all about.

You have the basics covered – metrics are met, money is counted, and reports are run – but focus your energy on bringing the Moxy experience to life for every guest and every Crew Member. This role is responsible for setting up an environment where guests can serve themselves in a thoughtful, intuitive manner. This includes everything from check-in and greeting, to the vibe in lobby, the drinks served at the bar, Rockstar service delivery from Crew Members, the efficiency of check-out, and every step and interaction in between.

Key Responsibilities

• Guest Experience: Oversee all aspects of the guest journey, from check-in to check-out, ensuring a seamless and enjoyable experience.
• Operations Management: Ensure efficient running of all departments, including reception, housekeeping, maintenance, and F&B services.
• Team Leadership: Recruit, train, and motivate a high-performing team to deliver exceptional service.
• Brand Advocacy: Champion the MOXY brand and ensure our unique culture is reflected in every aspect of the hotel.
• Financial Performance: Drive revenue and profitability while maintaining operational efficiency.
• Operational Excellence: Ensure compliance with all local laws and regulations and maintain a safe and welcoming environment.
• Business Development: Assist in marketing, partnerships, and stakeholder engagement, particularly within F&B operations to enhance guest experiences and profitability.

What We’re Looking For

• Experience managing large hostels (300+ beds), ideally with pre-opening experience.
• Strong leadership, operational, and problem-solving skills.
• Proven experience in managing food and beverage operations, from menu planning to cost control.
• Passion for hospitality and delivering outstanding guest experiences.
• Sound financial acumen and cost management abilities.
• Excellent communication and organisational skills.

Why Join Us?

Opportunity to be part of Europe’s largest Moxy Hotel in London’s most vibrant locations.

A chance to develop and lead an F&B offering within a unique hospitality concept.

Supportive and collaborative team environment.

Career growth opportunities within a fast-growing hospitality brand.

If you're a proactive, adaptable, and results-driven leader with F&B expertise, we’d love to hear from you!