Deputy General Manager, Malmaison,

Malmaison; York; On-site; GBP 125,000 - 150,000; Full time

Job summary

A leading hospitality brand in York is seeking a Deputy General Manager. This role focuses on team leadership, driving brand strategy, and ensuring exceptional service. Ideal candidates have local market knowledge and a passion for developing teams. Competitive pay and numerous benefits are offered, including discounted stays and healthcare options.

Benefits

Discounted staff room rates

50% off for friends and family

35% discount on dining

Professionally funded apprenticeship programs

High street discounts

Cycle to work scheme

Healthcare Cash Plans

Referral schemes

Complimentary anniversary stays

Employee Assistance Programme

Qualifications

• Ideally within 18 months of running your own hotel.
• Experience managing large teams preferred but not mandatory.
• Local market knowledge and ability to maximize revenue essential.

Responsibilities

• Drive brand strategy across all business elements.
• Motivate and lead teams to deliver exceptional service.
• Ensure effective communication and attention to detail.

Skills

Leadership

Effective Communication

Health & Safety Knowledge

Team Management

Job description

Deputy General Manager, Malmaison, York

Malmaison is seeking a future leader who understands that running a successful business involves more than exceeding brand standards or managing P&L; it’s about nurturing the team to deliver exceptional service.

Ideally, you will be within 18 months of running your own hotel and eager to join a brand that offers you the platform to excel. Our current General Managers have been promoted from Deputy General Manager roles.

This role requires a natural organizer who loves leading and motivating teams. You will drive the brand strategy across all business elements, setting Malmaison apart as a preferred employer and destination for stay, dine, and drink experiences.

As Deputy General Manager in York, you should have local market knowledge and the ability to maximize revenue by managing details through your department managers and team. Leading by example and effective communication are essential. A good understanding of Health & Safety is required, with attention to detail being critical at Malmaison.

Previous experience managing large teams and knowledge of food and drink in a similar-sized property is preferred but not mandatory.

Interested? Click Apply Now.

We offer competitive pay and numerous benefits, including:

• Discounted staff room rates at Malmaison, Hotel du Vin, and Frasers Hospitality, starting from £65 per night.
• 50% off the best available rate for friends and family.
• 35% discount on dining in our Brasseries and Bistros.
• Fully funded apprenticeship programs to support your career development.
• High street discounts on shops, experiences, holidays, and more.
• Cycle to work scheme – save up to 40% on bikes.
• Healthcare Cash Plans covering dental, optical, medical, starting from £5/month.
• Referral schemes paying up to £1500 for successful hires.
• A professional uniform that looks modern and appropriate.
• A Wellness & National Campaign Days Calendar promoting activities like Pay Day Lunches, National Popcorn Day, and Mental Health Awareness Week.
• Wagestream – instant access to earned wages, financial tips, and savings options.
• Complimentary stays on your 1st, 3rd, and 5th anniversaries with Dinner, Bed & Breakfast.
• Support for The Brain Charity, aiding those with neurological conditions.
• Employee Assistance Programme offering confidential advice 24/7 for you and your family.

Upon passing probation, additional benefits include:

• Private Medical Healthcare
• Bonus plan based on KPIs
• Critical Illness cover
• Life Assurance

Our Sustainability Goals:

• 100% renewable electricity, mainly from UK wind farms.
• Recycling at least 70% of hotel waste, driven by staff efforts and our Sustainability Council.
• Chemical-free cleaning systems in bedrooms and public areas, with eco-friendly kitchen practices.
• Two paid volunteer days annually for sustainable charities.