Deputy General Manager - London

Chartwells; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading catering service provider in London is looking for a candidate to oversee unit operations, ensuring compliance with standards and delivering quality service in catering. Ideal candidates should have at least 3 years of catering experience, strong leadership skills, and financial acumen. This role emphasizes effective team management, stock control, and client communications, providing competitive wages and benefits.

Benefits

Contributory pension scheme

Career development programmes

Exclusive travel discounts

Food shopping discounts

Wellness and exercise classes

Qualifications

• Experience working with food and in catering.
• Minimum 3 years catering experience.
• Basic Food Hygiene certificate.

Responsibilities

• Organise and supervise the unit operations.
• Ensure compliance with health and safety standards.
• Manage stock control and resource management.

Skills

People management skills

Strong communication skills

Organisational skills

Ability to work under pressure

Education

GCSE or equivalent in English and Maths

Job description

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package including, but not limited to:

• Contributory pension scheme
• Career development through our Career Pathways and MyLearning programmes
• Quick access to Digital GP and wider healthcare benefits for you and your immediate family
• Exclusive travel discounts with TUI, Expedia, Booking.com, and more
• Food shopping discounts at Tesco, Sainsbury's, Morrisons, and others
• Up to 44% off cinema tickets
• Cash rewards on spending, redeemable across various brands
• Free wellness, mindfulness, and exercise classes
• Share discounts and offers with friends and family

We are seeking a candidate to organise and supervise the unit, ensuring compliance with standards set by Compass Group UK & Ireland, the contract specifications, and statutory regulations. The role involves managing the efficient and effective operation of the unit, delivering quality service, and overseeing food preparation, cooking, and service to meet agreed standards. Responsibilities include resource management, stock control, team leadership, and ensuring compliance with health and safety standards.

More about the role:

• Understand and deliver all contractual terms
• Communicate site changes to line manager
• Maintain regular communication with the client
• Complete action plans following client satisfaction surveys
• Promote the unit and act as a Compass Advocate
• Deliver all client hospitality to the correct standard and upsell to increase revenue
• Implement company promotions correctly
• Price products appropriately according to guidelines
• Identify additional opportunities and discuss with line manager
• Ensure retail areas are well-stocked
• Meet customer requirements and manage costs effectively
• Maintain purchasing compliance and monitor gross profit
• Accurately record and manage costs and sales
• Minimize food wastage
• Communicate customer requirements in advance for effective planning
• Complete labour scheduling within budget, minimizing agency and overtime costs
• Adjust labour schedules based on sales
• Manage budgets and costs effectively

Who you are:

• Experience working with food and in catering
• People management skills
• Strong communication and organisational skills
• Ability to work under pressure and meet deadlines
• GCSE or equivalent in English and Maths
• Operational experience in conference & banqueting sectors
• Computer literacy
• Basic Food Hygiene certificate
• Leadership skills for managing a small team
• Minimum 3 years catering experience
• Financial acumen

About Us

As part of Compass, you'll help feed people, fuel progress, and forge connections across approximately 6,000 venues. Join us to grow your career, enjoy competitive pay, great perks, and unmatched opportunities for learning and development within one of the UK's largest businesses.

Job Reference: com/0608/41296001/52571376/SU #Independent

Compass Group UK&I is committed to fostering an inclusive environment where everyone can be themselves and has equal opportunities to progress. We celebrate diversity and aim to create a workplace where all colleagues feel valued, empowered, and able to thrive.