Deputy General Manager -Leisure Attraction

JR United Kingdom; Basingstoke; On-site; GBP 40,000; Full time

Job summary

A leading leisure attraction in Basingstoke seeks a Deputy General Manager to enhance customer experience and drive operational success. This dynamic role involves managing teams, implementing new strategies, and ensuring excellent service delivery in a nurturing work environment.

Benefits

25 days annual leave plus bank holidays

Life assurance 3x annual salary

Health cash plan

Discounts on retail and leisure activities

Generous maternity, paternity, and sick pay

Qualifications

• Experience in managing teams as a Deputy/General Manager or similar.
• Operational experience in leisure, hospitality, or similar environments.
• Experience in project implementation and performance management.

Responsibilities

• Coach and inspire teams to enhance customer experience.
• Manage day-to-day operations ensuring service excellence.
• Develop business strategies to improve commercial performance.

Skills

Coaching

Leadership

Customer Service

Operational Management

Job description

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Deputy General Manager -Leisure Attraction, basingstoke

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Client:

Leisure People Recruitment

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

5

Posted:

16.06.2025

Expiry Date:

31.07.2025

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Job Description:

Deputy General Manager – Leisure Attraction - Basingstoke

Up to £40,000+ excellent benefits and development

We are looking for a customer centric, operationally sound and commercial astute leader to improve the customer experience and ultimately the bottom line of this wonderful historical leisure attraction in Basingstoke which has loads of potential.

This new role has been created to introduce and embed new ways of working to the service and operational teams whilst supporting on new business development projects to grow the successful business further.

High performance will be rewarded with opportunities to support the wider business and progression to General Manager in time.

Key responsibilities:

• Coach, train and inspire the service and operational teams to go above and beyond for their customers and the business.
• Ensure sales opportunities are maximised across ticketing, retail, food and beverage and events through creative thinking, a clear strategy and strong leadership.
• Introduce and embed the organisations new balance scorecard system.
• Manage the day-to-day operations of the venue, ensuring it is clean, safety compliant and in good working order.
• Manage the venue through the seasonal peaks and troughs of trading, ensuring you have the right people in the right places to improve the customer experience and maximise revenue opportunities.
• Act as the General Manager in their absence including every other weekend.
• Support the General Manager on developing the overall business strategy to improve commercial performance.
• Opportunity to develop and evolve the role further.
• Ongoing mentoring and development to support with future advancement to General Manager and beyond.
• Working for a large, supportive, inclusive, fun organisation with a genuine purpose to enrich the lives of the communities they serve.
• 25 days annual leave plus bank holidays
• Life assurance 3x annual salary
• Health cash plan.
• Discounts on retail, leisure, going out and holidays
• Generous occupational maternity, paternity, adoption and sick pay.
• Working a 37-hour week mainly 9-5

The person

• Experienced in coaching, developing, inspiring, influencing, and performance managing teams possibly as a Deputy/ General Manager, Front of House Manager, Customer Service Manager, Guest Experience Manager, Operations Manager, Centre Manager or Venue Manager.
• Service and Operational Management experience within a busy multi-faceted leisure, fitness, tourist, entertainment, visitor attraction, cruise ship, retail, hotel or hospitality operation.
• Experience in taking on and implementing new projects for a business.
• Ideally experience in implementing balance scorecard type metrics.
• Obsessive about improving customer reviews.
• Have your own transport or living local to Basingstoke.
• Able to work the occasional evening for events and every other weekend.

For further information, please click apply with your CV we will be in touch promptly if you have the right level of experience.