Deputy General Manager - Elvis Evolution

Compass Group UK & Ireland; London; On-site; GBP 42,000; Full time

Job summary

Join a leading company as the Deputy General Manager for Elvis Evolution, an immersive experience celebrating Elvis Presley. This role involves overseeing daily operations, managing and training staff, and ensuring exceptional customer service at a high-energy venue in London.

Benefits

Healthcare benefits

Free annual healthcare check

Pension scheme and life assurance

Employee Assistance Programme

23 days holiday plus bank holidays

On-going training & development

Qualifications

• Experience in a managerial role preferred.
• Strong leadership and team management skills.
• Ability to maintain high service standards.

Responsibilities

• Support daily operations and manage team dynamics.
• Ensure compliance with health and safety regulations.
• Drive customer satisfaction and address any concerns.

Skills

Leadership

Customer Service

Team Management

Inventory Management

Training and Development

Job description

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Job Introduction

Deputy General Manager - Elvis Evolution

• Salary £42,000 per annum

ELVIS EVOLUTION is a brand new, first of its kind experience from Layered Reality, the UK's leading immersive specialists, celebrating the life and work of Elvis Presley. Combining cutting-edge digital technology, live actors and musicians, mind-blowing multimedia and heart-pounding music, ELVIS EVOLUTION lets guests relive the King's iconic moments. Taking place at Immerse LDN at London Excel Waterfront, this is a high-energy, high-tech homage that promises to be an unforgettable night, where guests will walk in Elvis' blue suede shoes.

About the role:

As the Deputy General Manager of Elvis Evolution, you will collaborate with the General Manager and team members to ensure smooth daily operations. As well as managing, training, and motivating our talented team of servers, bartenders, and kitchen staff.

Role responsibilities:

• Support with day-to-day operations of the restaurant, ensuring smooth service and high standards of quality.
• Support with inventory, ordering supplies, and maintaining relationships with vendors and Compass supply channels.
• Ensure compliance with health and safety regulations and company policies.
• Lead, train, and motivate a diverse team of staff, including chefs, servers, and bartenders.
• Handle recruitment, onboarding, and scheduling of staff to ensure optimal staffing levels.
• Work alongside the onsite staffing team to make sure staff are accurately booked in accordance to business requirements and labour budgets
• Ensure exceptional customer service and address any customer concerns or complaints promptly.
• Implement and maintain service standards, ensuring a memorable dining experience for all guests.
• Develop and implement training programs for new and existing staff.

Benefits:

• Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
• Aviva Digicare - Free annual healthcare check
• Exclusive Benefits & Wellbeing site (Perks at Work)
• Pension scheme and Life Assurance
• Employee Assistance Programme
• 23 days + BH's and additional day off for your birthday
• 2 days additional leave, following return from Maternity leave during first year back
• Competitive and supportive family benefits
• Day off for baby's first birthday
• Holiday purchase scheme
• On-going training & development and career pathways

As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.

Job Reference: com/1205/98759002/52738120/SU #Levy UK