Deputy General Manager - Bowling Centre

Flow Sports Personnel Ltd; Milton Keynes; On-site; GBP 125,000 - 150,000; Full time

Job summary

A leisure and hospitality management company is seeking a Deputy Manager in Milton Keynes. This role involves coaching staff, ensuring customer satisfaction, and handling operational duties. Ideal candidates will have experience in management and a passion for customer service. The position offers competitive pay, bonuses, and various employee benefits including training and development opportunities.

Benefits

Monthly bonus scheme

40-hour contract with extra pay for additional shifts

Outperformance bonus

50% off food when working

28 days holiday

Free game vouchers monthly

Employee Assistance Programme

Flexible working options

Qualifications

• Minimum of eighteen months experience in a customer-facing management role.
• Evidence of delivering on financial targets and driving business.
• Passion for coaching and developing team members.
• Willingness to work nights and weekends.

Responsibilities

• Coach and mentor the team on shift.
• Ensure a safe and enjoyable environment for customers.
• Conduct back of house and front of house operations.
• Meet financial targets and uphold service standards.

Skills

Customer service

Coaching and mentoring

Financial acumen

Team leadership

Job description

Overview

Are you an ambitious manager looking for a highly autonomous role, where you will take accountability for the centre in the absence of the General Manager?

Are you looking for an employer that will invest in you and develop you to a General Manager within twelve to eighteen months?

Are you looking for a business that is financially stable and has very exciting growth plans?

As a Deputy Manager for our client, you will be at the very centre of the customer and team experience. Taking accountability for the centre in the absence of the General Manager.

The role is varied, exciting and challenging. Your responsibilities will range from coaching and mentoring the team on shift, to ensuring the centre is a safe and fun environment for customers. You will be hands on across all areas of the busy centre.

Within our clients fast-paced, dynamic world, Deputy Managers are trained across all areas of the centre to support the effective operation of their business. You will support the General Manager with back of house duties, as well as running an exceptional operation front of house. You will be responsible for delivering financial targets and service standards.

Responsibilities

• Coaching and mentoring the team on shift
• Ensuring the centre is a safe and fun environment for customers
• Being hands on across all areas of the busy centre
• Supporting the General Manager with back of house duties
• Running an exceptional operation front of house
• Delivering financial targets and service standards

Qualifications

• a minimum of eighteen months experience in a customer-facing management role ideally within the leisure, hospitality, or retail industry
• evidence of delivering on financial targets, driving business and sales
• a passion for people including experience of coaching and developing your team
• be fanatical about customer service
• have ambition for success
• be willing to work nights and weekends

Join us / Benefits (as per the job listing)

• an excellent salary as well as the opportunity to earn an extra £1 per hour, paid to you every month as part of our monthly bonus scheme
• 40-hour contract, plus additional pay for any extra shifts you work
• the opportunity to earn an outperformance bonus, you will be given a share of your centre profits once you hit target - paid half yearly
• 50% off food when you are working
• optional pension plan
• 28 days holiday
• earn additional days holiday with length of service, up to five days
• one in four weekends off
• ongoing training and development, with the opportunity to fast track your career
• free bowling / golf game vouchers every month
• 30% discount off food and drink for you and up to five friends
• access to our clients Employee Assistance Programme (EAP) for you and your family
• well-being training to support you in the workplace
• opportunity to join the healthcare cash plan
• financial long service awards
• a £15 donation to Barnardo's when you complete your induction
• enhanced maternity, paternity, adoption, and shared parental leave benefits
• flexible working, allowing you to have the perfect work life blend