Deputy General Manager - Arts & Entertainment Venue

Leisure People; Winchester; On-site; GBP 30,000 - 38,000; Full time

Job summary

A leading arts and entertainment venue in Winchester is seeking a Deputy General Manager to enhance its commercial performance. This exciting role involves operational management, team leadership, and strategic planning to drive sales and customer satisfaction. The successful candidate will join a supportive organization that offers excellent benefits, professional development opportunities, and the chance to work in a vibrant cultural setting.

Benefits

5% employee/7.5% employer pension

25 days annual leave plus bank holidays

Life assurance 3x annual salary

Health cash plan

Discounts on retail and leisure activities

Generous occupational maternity, paternity, adoption, and sick pay

Opportunity for career advancement

Qualifications

• Experience in managerial roles within leisure or hospitality.
• Ability to drive sales and manage operational budgets.
• Strong coaching and mentoring skills.

Responsibilities

• Manage daily operations ensuring a high-quality customer experience.
• Coach service teams to enhance business performance.
• Maximize sales opportunities across various sectors of the venue.

Skills

Leadership

Customer Service

Operational Management

Commercial Acumen

Sales and Revenue Driving

Job description

Deputy General Manager - Arts & Entertainment Venue - Up to £38,000 + Excellent benefits & Development

Winchester

Due to an internal promotion, we are looking for a charismatic, customer centric, operationally sound and commercial astute leader to help drive the commercial performance of a wonderful arts, music and entertainment venue hosting live events, workshops, exhibitions and talks in the heart of Winchester.

This role is the perfect opportunity to make your mark, and high performance will be rewarded with opportunities to support the wider business and progression over time.

Key responsibilities:

• Coach and inspire the service teams to go above and beyond for their customers and the business.
• Ensure sales opportunities are maximised across ticketing, retail, food and beverage and events through creative thinking, a clear strategy and strong leadership.
• Manage the day-to-day operations of the venue, ensuring it is clean, safety compliant and in good working order.
• Manage the venue through the daily peaks and troughs of trading, ensuring you have the right people in the right places to improve the customer experience and maximise revenue opportunities.
• Act as the General Manager in their absence including every other weekend.
• Support the General Manager on developing the overall business strategy to improve commercial performance.

Benefits

• Opportunity to develop and evolve the role further.
• Ongoing mentoring and development to support with future advancement to General Manager and beyond.
• Working for a large, supportive, inclusive, fun organisation with a genuine purpose to enrich the lives of the communities they serve.
• 5% employee/7.5% employer pension
• 25 days annual leave plus bank holidays
• Life assurance 3x annual salary
• Health cash plan.
• Discounts on retail, leisure, going out and holidays
• Generous occupational maternity, paternity, adoption and sick pay.
• Working a 37-hour week mainly 9-5

The person

• Entrepreneurial, strategic and hands-on approach to driving business performance.
• Experienced in coaching, developing, inspiring, influencing, and performance managing teams possibly as a Deputy/ General Manager, Operations Manager, Commercial Manager, Centre Manager or Venue Manager.
• Service and Operational Management experience within a busy multi-faceted leisure, tourism, entertainment, visitor attraction, retail or hospitality operation.
• Experience in driving sales and revenue.
• Experience of managing budgets and reading income and expenditure lines.
• Have your own transport or living local to Winchester.
• Able to work some evenings for events and every other weekend.
• Ideally have an interest in music, arts, and culture.

For further information, please click apply with your CV we will be in touch promptly if you have the right level of experience.