Deputy General Manager

Five Guys; United Kingdom; On-site; GBP 125,000 - 150,000; Full time

Job summary

A leading burger restaurant in the UK is looking for a Deputy General Manager to oversee daily operations, manage a large team, and ensure top-notch customer service. The ideal candidate will thrive in a fast-paced environment and have hands-on leadership experience in a Drive Thru setting. This role offers growth opportunities, including potential promotion to General Manager.

Benefits

Achievable bonus scheme up to 20%

Secret Shopper bonus

Paid holidays (33 days)

Free meals on shift

Enhanced Maternity & Paternity Leave

Access to financial wellbeing app

Employee discount program

Qualifications

• Experience working in a Drive Thru environment.
• Ability to manage day-to-day store operations.
• Experience in high-volume sales.

Responsibilities

• Manage and control the store's day-to-day operations.
• Ensure excellent customer service and team leadership.
• Drive profitability and optimize sales.

Skills

Leadership

Customer service

Adaptability

Job description

We're opening a brand new Drive Thru at the Coventry Arena, which means we are growing our family.

The ideal Deputy General Manager would have experience working in a Drive Thru and be used to working in a fast-paced QSR environment that is exposed to high-volume sales and a large team. You need to be adaptable when it comes to people and customers, and be driven to deliver great results.

Burgers & Fries and Incredible Careers!

We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986.

In some of our stores, there is a talented Five Guys Deputy General Manager who is a General Manager in waiting. A Deputy General Manager manages, controls and is accountable for the store's day-to-day operations and results ensuring the team is delivering profitability and optimizing sales.

Our Deputy General Managers are our brand ambassadors; they ensure we deliver an excellent level of customer service while demonstrating leadership, coaching, and direction. They bring our values to life for their team and our customers.

REWARDS

• An achievable bonus scheme worth up to 20% of annual salary
• An additional Secret Shopper bonus worth up to 2,000
• High Performer Awards and Bonuses
• Long service Love2Shop voucher reward - 5 years 500, 10 years 1,000
• 33 Days paid holiday
• Paid breaks
• Free burgers, fries, and shakes while on shift
• Life assurance
• Access to Wagestream, the financial wellbeing app with flexible benefits

OTHER AWESOME PERKS

• Days out and social events
• Invite to the annual Manager conference
• Team competitions - Fry Cup and Olympics
• Five Guys Perks - employee discount program
• Access to wellbeing support and employee assistance programme (EAP)
• Development opportunities to grow your career with us!
• Enhanced Maternity & Paternity Leave
• Pension scheme

AS A DEPUTY GENERAL MANAGER, YOU'LL BE

• Accountable for your entire store and team, whether or not the General Manager is present
• Developing and managing the store team, supporting the delivery of perfect burgers and fries
• Leading from the front; being hands-on and working alongside crew and managers
• Owning your P&L, driving sales and controlling costs
• Ensuring smooth daily operations and contributing to long-term planning
• Spotting potential and developing your team for a strong talent pipeline
• Driving the Five Guys culture by role modeling our values
• Creating a positive and fun working environment

AS A DEPUTY GENERAL MANAGER, YOU'LL BE ENTHUSIASTIC ABOUT

• Perfect Burgers and Fries
• Our values: Competitive, Enthusiastic, Family, Get It Done, and Integrity
• People - Experienced hands-on leadership skills
• Customer service

INCREDIBLE CAREERS WITH FIVE GUYS

• If you are ambitious and want to grow, we provide support and the right tools to build your career with us.
• Your next step could be a General Manager, leading to roles such as Area Trainer, District Manager, or positions in the Support Office.
• Five Guys isn't just a job - it can be a career!