Deputy General Manager

Level X Middlesbrough; Tees Valley; On-site; GBP 31,000 - 37,000; Full time

Benefits offered by this job

28 days holiday per year (Plus 1 day/年

Private Health insurance & benefits

Company pension contribution

Free bowling and activities for you +3

25% off food and drink

Team social calendar events

Annual team awards party

Cycle2Work scheme

Refer a friend scheme

Job summary

Lane7 in Middlesbrough is seeking a Deputy General Manager to drive performance, culture, and guest experience across our vibrant venue. You will lead from the front, set standards, and build a strong leadership team to maximize the site’s potential.

The role requires hands-on management across leisure, hospitality and F&B operations, with a focus on delivering an exceptional guest experience and strong team leadership.

Qualifications

• Experience in leisure, hospitality, or F&B sector.
• Ability to lead by example and supervise a team.
• Excellent communication and guest service orientation.

Responsibilities

• Work with the General Manager to drive daily operations and uphold standards to increase guest satisfaction and efficiency.
• Oversee staff onboarding, training, and performance management across the venue.
• Ensure robust control of stock, costs, and P&L through effective daily routines.
• Lead cross-department collaboration in gaming, food & beverage, events, and labour.
• Address guest complaints promptly and turn around negative experiences.

Skills

Management experience

Leadership

Communication skills

Problem-solving

Job description

Deputy General Manager – Middlesborough

About Us

Lane7 is the UK's fastest growing and biggest independent boutique bowling destination. We have multiple venues across our Lane7, Level X, Gutterball and ML7 brands. Bowling has always been our thing - since launch in 2013, but really, we're all your best nights in one: Pool, golf, darts, karaoke, arcades and a ton of next-level gaming experiences, combined with great drinks and fabulous food. A night with friends, date night, special celebrations and private functions… we've got every occasion covered.

Could you be what we’re looking for?

As our business continues to expand and bring the full throttle best night out in one place experience. We’re now looking for an experienced Deputy General Manager ready to help set the pace, lead from the front and drive this huge venue to its full potential.

The Role

As Deputy General Manager, you’ll have to support with the responsibility for the performance, culture, and success of the site. You’ll lead from the front, setting standards, building a strong leadership team, and delivering an exceptional guest experience across multiple revenue streams.

Key responsibilities include:

• Work alongside the General Manager in all areas of the venue and make operational decisions on daily matters of importance, WhilstAdhering to company standards and service levels to increase sales, minimise costs, beverage supply, labour costs and overall P&L
• Managing the daily operation of the entire venue, including the selection, training, development and performance management of all staff
• Be fully accountable for all process and procedures within the business from daily transactions to inventory management
• Actively participate in all areas of the operation from gaming, food, beverage, events, sport and labour whilst maintaining required standards of operation in daily activities
• Ensure positive guest service in all areas. Respond to complaints within the given parameters or escalation to the General Manager, taking any and all appropriate actions to turn dissatisfied guests into return guests
• Create an environment that is team focused and encourage a professional and motivating atmosphere for all team members

To be a success with Lane7, you’ll:

• Have got management experience in the leisure, hospitality, or F&B sector?
• Be a Deputy General Manager able to lead by example and supervise a team throughout every daily activity.
• Be a Deputy General Manager who canInspire and motivate your team to deliver outstanding guests experiences from the moment they step through the door
• Be a great communicator
• Have a positive, can-do and problem-solving attitude no matter the task that faces you.
• Have the ability to create a sense of fun, For you the guests and the team

What We’ll Offer

• Salary Package - Up to £34,000 Per Annum
• 28 days holiday per year (Plus 1 day per every year worked, Up to 5 years of service)
• Private Health insurance & benefits through Vitality
• Company pension contribution
• Free bowling and activities for you and up to 3 others when you aren’t working (off-peak time)
• 25% off food and drink
• Get involved with different social activities throughout the year through our team social calendar
• Annual team awards party
• Cycle2Work scheme partnered with Halfords
• Refer a friend scheme