Deputy General Manager

Harbour Hotels; Southampton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prestigious five-star hotel in Southampton seeks an Operations Manager to lead its operational departments, fostering team development and service excellence. This role provides a pathway to becoming a General Manager, ideal for seasoned heads of department or experienced managers looking to advance their career in luxury hospitality.

Benefits

Discounted room rates across Harbour Hotels

25% discount on food and drink

25% discount on HarSPA treatments

Mental health and wellbeing support

Online health checks

Meals on duty

Qualifications

• Previous hotel operations experience.
• F&B management for large volume events.
• Knowledge of front office and spa operations.

Responsibilities

• Oversee F&B, events, front office, rooms, and spa operations.
• Lead teams to ensure service excellence and meet financial targets.
• Support hotel growth while upholding a luxury standard.

Skills

Leadership

Service Delivery

Team Development

Commercial Management

Job description

Social network you want to login/join with:

Harbour Hotel Southampton - Operations Manager

Our stunning Harbour Hotel Southampton is looking for an Operations Manager to join the team, overseeing the thriving operational departments of this 120-bedroom hotel with two restaurants, a busy meetings and events space, and a luxury spa.

As part of Harbour Hotels' commitment to internal development, this role is a stepping stone to becoming a General Manager. It would ideally suit a senior experienced Head of Department within a large property looking to progress into their first Operations Manager role, or an existing Operations Manager seeking a larger, more prestigious hotel with ambitions to become a General Manager.

This 5-star hotel in the luxury lifestyle sector requires an ideal candidate with a good understanding of service delivery, team development, and managing all commercial aspects of a busy and successful hotel. Leadership skills are essential to motivate and inspire a strong team of department heads, ensuring targets are met and exceeded, while being a true people’s champion.

The candidate should have previous hotel operations experience, demonstrating success in managing high-volume F&B, large events, and knowledge of front office, rooms, and spa operations, with a view to becoming a future General Manager in the luxury hospitality sector.

The Role

Oversee operational departments of the hotel, including F&B, events, front office, rooms, and spa.

Lead and develop teams, ensure service excellence, and meet financial targets.

Support the hotel’s growth and uphold its reputation as a luxury five-star establishment.

Who We Are

Harbour Hotels is a collection of prestigious hotels located in beautiful coastal, country, and city locations across the South. Our portfolio includes a variety of restaurant concepts and the unique HarSPA brand.

Harbour Hotel Southampton, located in Ocean Village Marina, is the only luxury five-star hotel & spa in Southampton. It features 120 bedrooms and suites, a rooftop bar and restaurant, event spaces, and the HarSpa with pool, treatment rooms, and gym.

What’s in It for You

• Discounted room rates across Harbour Hotels
• 25% discount on food and drink in our bars and restaurants
• 25% discount on HarSPA and Temple Spa treatments

Health & Wellbeing

• Mental health and wellbeing support
• 24/7 GP services
• Nutrition & fitness advice
• Online health checks
• Group Life Cover

Reward & Recognition

• Incentive schemes
• Harbour Heroes awards

Development

• Progression opportunities within Harbour Hotels
• Career pathways and internal promotions
• On-the-job training and development

The Usual Bits

• Meals on duty
• Competitive salary
• Unique uniforms