Deputy General Manager

JR United Kingdom; Reading; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading retirement community developer in Reading is seeking a Deputy General Manager to enhance the customer experience and lead a team of approximately 50. The ideal candidate will have strong operational background and previous experience in a similar role at a 4* or 5* establishment. This role offers excellent benefits including work-life balance, pension scheme, and professional development opportunities.

Benefits

Company pension scheme, with a 5% contribution

33 days holiday including bank holidays

50% discount on food and drinks

Guest suites at staff rates

Excellent learning and development opportunities

Qualifications

• Previous experience in a similar role in a 4* or 5* establishment is a must.
• Natural leader and commercially astute.
• Passionate about customer service with approachable manner.
• Confident communicator with team leadership experience.

Responsibilities

• Deliver exceptional customer service to property owners and visitors.
• Lead the village team including recruitment and development.
• Drive commercial profitability of the village.

Skills

Leadership

Customer service

Organizational skills

Problem-solving

Communication

Job description

Social network you want to login/join with:

This role is ideal for someone looking for their next step with a strong operations background!

We are looking for someone with Deputy General Manager Experience to be based at our newly opened village in Henley Upon Thames.

At Audley we develop and run villages with the wow factor that enhance the lives of our owners, their family and their friends. We offer stylish apartments and houses complete with the best facilities from bistros and bars to health clubs and swimming pools. And, of course, exceptional service throughout. It's retirement, but not as the UK has known it.

The Deputy General Manager is responsible for the delivery of exceptional customer service to Audley property owners and external customers visiting on site. They are responsible for the leadership of the village team including recruitment, development and engagement so they can deliver our care and hospitality services, ultimately to drive the commercial profitability of the village.

The Ideal Candidate:

• Previous experience in a similar role in a 4* or 5* establishment is a must
• Natural leader and commercially astute, with strong organisational and problem-solving skills.
• Passionate about customer service using a genuine and approachable manner.
• Confident communicator with the ability to lead and develop a team of approximately 50 employees and influence across all areas of the business.
• Hands on approach and take proactive role with departmental managers in order to identify and support needs at all levels.

In Return You Will Receive:

• Work life balance
• Company pension scheme, with a 5% company contribution
• 33 days holiday (inclusive bank holidays)
• Bonus
• 50% discount on food and drinks at all of our restaurants nationwide
• Guest suites at staff rates at all of our luxury villages nationwide
• Excellent learning and development opportunities
• Free membership to our employee discount portal with access to discounts at all major retailers.
• Free membership to our Healthcare Cash Plan Scheme
• Refer a friend bonus scheme and a lot more…

Audley Group is proud to be an equal opportunity workplace and is an affirmative action employer.We arecommitted to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin,sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also ‘DE&Ipolicy/statement’