Deputy General Manager

Heathrow Employment & Skills Academy; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading restaurant group at Heathrow is seeking a Deputy General Manager. This role requires a dynamic individual who prioritizes guest experience and excels in a fast-paced environment. Key responsibilities include managing operations, coaching team members, and maintaining high standards, with flexibility in shifts. Ideal candidates will have considerable experience in food-led businesses and a positive, proactive attitude.

Qualifications

• Previous managerial experience in a food-led business.
• Ability to work in a fast-paced airport environment.

Responsibilities

• Make guest experience the top priority.
• Seek operations improvement and business growth.
• Maintain high standards within the restaurant.
• Coach the team for performance and success.
• Be a role model for team members.

Skills

Communication

Time Management

Organizational Skills

Multitasking

Job description

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TRG (The Restaurant Group) is looking for a bold and ambitious individual seeking their next career move. As a Deputy General Manager, TRG offers a dynamic working environment that values your strengths and supports your development.

Your key responsibilities include:

1. Making guest experience the top priority for you and your team, fostering pride and passion — Make it Magic
2. Seeking opportunities to improve operations and help the business grow — Keep it Fresh
3. Maintaining the highest standards within the restaurants — Be Sharp
4. Owning the performance of your restaurant and coaching your team for success — Own it
5. Being a role model, guiding and supporting your team to excel — Do it Together

About You

The ideal candidate will have previous managerial experience in a food-led business, along with the drive and ambition to develop their career with TRG. Additionally, you should:

• Possess excellent communication and time management skills
• Have exceptional organizational and multitasking abilities
• Maintain a positive attitude in a fast-paced airport environment
• Be fully flexible, with shifts starting as early as 3am
• Meet the criteria for working at Heathrow