Deputy General Manager

Castle Royle Golf & Country Club; Kiln Green; On-site; GBP 30,000 - 45,000; Full time

Job summary

A premium golf and country club in Kiln Green is seeking a dynamic professional to lead operational excellence and improve customer satisfaction. You will be responsible for analysing feedback, mentoring staff, and ensuring effective day-to-day operations. Experience in a leadership role within front-of-house or golf operations is essential. This role offers diverse opportunities for personal growth and contributions to the club's success.

Benefits

Complimentary access to health club and golf facilities

Bonus holiday days for long tenure

Paid Volunteer Day after one year

Discounts on meals, retail, and spa treatments

Employee Assistance Programme

Personal development programs

Cycle to Work scheme

Free parking

Uniform provided

Qualifications

• Experience of working in a front of house or golf operations role in a leadership capacity.

Responsibilities

• Drive continuous improvement and operational excellence.
• Analyse customer feedback to enhance ratings.
• Oversee operations in absence of senior management.

Skills

Leadership in golf operations

Customer service management

Job description

The Club Company is a premium collection of 18 golf and country clubs across the UK. We blend golf, fitness, and wellness to offer a complete lifestyle. Our clubs feature championship standard golf courses, fitness facilities, swimming pools, tennis courts, bars, eateries, and accommodation. Beautiful grounds, picturesque views, and a feel‑good environment set us apart.

Company Mission & CARE Values

Our mission is to be the premier collection of golf and country clubs in the UK, offering members a feel‑good experience through health and wellness, golf, and more. To us, nothing beats spending time at one of our clubs. We’re proud of our facilities and continuously strive to maintain the highest levels of service and standards.

Caring – we are hosts with heart, helpful and respectful to customers – putting people first.

Ambitious – we are enterprising, fearless to reach results, and innovative – never giving up.

Respectful – we are considerate, establish the needs of others, and work efficiently while caring about high standards.

Energised – we are smile seekers, setting a positive tone and enjoying what we do. Happy to be at work in a feel‑good environment.

Benefits

• Complimentary access to our health club, group exercise classes, and golf facilities.
• Bonus holiday days to reward long tenure.
• Wedding Day off (conditions apply).
• Birthday Day off (conditions apply).
• A paid Volunteer Day to support causes you’re passionate about (available after one year’s service).
• 70 % off meals while on duty and 25 % off when off‑duty.
• 25 % off retail.
• 25 % off spa treatments (if booked and taken on the day).
• Discounted membership for a friend or family member (available after probation and on a minimum 16 hours per week contract).
• Access to our Employee Assistance Programme.
• Personal development programs to support growth and opportunities in our expanding group.
• Cycle to Work scheme for a greener commute.
• Exclusive competition opportunities for team members with a golf handicap.
• Wagestream, offering financial flexibility.
• Free parking.
• Uniform provided.

The Role

We are seeking a dynamic individual to drive continuous improvement and operational excellence at The Club Company, ensuring alignment with our brand standards. You will analyse customer feedback, identify areas for improvement, and provide strategic direction to enhance customer ratings. Your role will also involve addressing customer needs and overseeing site operations in the absence of the Club Director or General Manager.

You’ll lead team engagement, ensure adherence to standards and safety, and step in for leadership when required. Monitoring performance targets, leading team meetings, and collaborating across teams will be key to maintaining smooth operations. Additionally, you’ll mentor your team to ensure exceptional service, optimise resources, and handle customer correspondence, including managing the “Feed It Back” dashboard and resolving escalated complaints.

As part of the role, you will also take on Duty Manager shifts, working closely with the team to ensure smooth daily operations and providing leadership and support when needed. This collaborative aspect offers the chance to grow together and contribute to the overall success of the venue.

Experience & Skills Required

• Experience of working in a front of house or golf operations role in a leadership capacity.

Schedule

• We operate a 7‑day business, between 0600 and 2300.
• Shift patterns will vary as per business requirements and encompass all opening hours – weekends and bank holidays.
• Evening availability for functions (until 0200).

Diversity & Inclusion

We embrace diversity and equality, building a team with a variety of backgrounds, skills and views. Everyone is welcome in an inclusive workplace. Be yourself – we like it that way!