Deputy General Manager

Audley Villages; Haywards Heath; On-site; GBP 125,000 - 150,000; Full time

Job summary

A leading retirement village operator in Henley Upon Thames is seeking a Deputy General Manager to lead a team and ensure exceptional customer service. The role requires a strong operations background, ideally with experience in a 4* or 5* establishment, and entails overseeing a team of 50 employees. The position offers a competitive salary, generous benefits, and opportunities for development.

Benefits

Work life balance

Competitive salary

Company pension scheme, with a 5% contribution

33 days holiday

Bonus

Private medical insurance

Discounts at restaurants

Staff rates for guest suites

Learning and development opportunities

Employee discount portal

Healthcare cash plan

Qualifications

• Previous experience in a similar role in a 4* or 5* establishment is a must.
• Confident communicator with ability to influence across the business.
• Natural leader with a hands-on approach.

Responsibilities

• Deliver exceptional customer service to property owners.
• Lead and develop a team of approximately 50 employees.
• Drive the commercial profitability of the village.

Skills

Strong leadership

Organizational skills

Problem-solving skills

Customer service orientation

Communication skills

Job description

This role is ideal for someone looking for their next step with a strong operations background!

We are looking for someone with Deputy General Manager Experience to be based at our newly opened village in Henley Upon Thames.

At Audley we develop and run villages with the wow factor that enhance the lives of our owners, their family and their friends. We offer stylish apartments and houses complete with the best facilities from bistros and bars to health clubs and swimming pools. And, of course, exceptional service throughout. It's retirement, but not as the UK has known it.

The Deputy General Manager is responsible for the delivery of exceptional customer service to Audley property owners and external customers visiting on site. They are responsible for the leadership of the village team including recruitment, development and engagement so they can deliver our care and hospitality services, ultimately to drive the commercial profitability of the village.

The Ideal Candidate

• Previous experience in a similar role in a 4* or 5* establishment is a must
• Natural leader and commercially astute, with strong organisational and problem-solving skills.
• Passionate about customer service using a genuine and approachable manner.
• Confident communicator with the ability to lead and develop a team of approximately 50 employees and influence across all areas of the business.
• Hands on approach and take proactive role with departmental managers in order to identify and support needs at all levels.
  
  

In Return You Will Receive

• Work life balance
• Competitive salary
• Company pension scheme, with a 5% company contribution
• 33 days holiday (inclusive bank holidays)
• Bonus
• Bupa Private Medical
• 50% discount on food and drinks at all of our restaurants nationwide
• Guest suites at staff rates at all of our luxury villages nationwide
• Excellent learning and development opportunities
• Free membership to our employee discount portal with access to discounts at all major retailers.
• Free membership to our Healthcare Cash Plan Scheme
• Refer a friend bonus scheme and a lot more…
  
  

Audley Group is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also ‘DE&I policy/statement’

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