Deputy General Manager

Arc Inspirations; Greater London; Hybrid; GBP 40,000 - 56,000; Full time

Benefits offered by this job

Tronc bonus

Bonus program

Team discount

Company events

Top ups on salary

Salary advance 40%

Wellbeing support

Weekly food allowance

Team incentives & recognition

Employee recognition

Trip incentives

Job summary

Arc Inspirations, the operator behind BOX Piccadilly, is seeking a proactive Deputy General Manager to lead and inspire a high-performing hospitality team. You will support the General Manager in daily operations, guest experience and team development across busy service windows.

The role offers an extensive paid training programme and clear career progression within Arc Inspirations’ multi-brand portfolio, along with generous incentives and team-focused rewards.

Qualifications

• Previous people management and hospitality experience.
• Experience leading a team in a venue of high volume.
• Ability to understand guest’s needs.
• Desire to deliver and exceed guest expectations.
• Ability to lead and coach a team.
• Good organisation and communication skills.
• Ability to adapt depending on the level of trade.
• Desire to learn, adapt and improve performance through feedback and self-development.
• Ability to communicate effectively with all departments.
• Excellent financial acumen.

Responsibilities

• Support the General Manager in leading an amazing team in a high-volume venue.
• Drive guest satisfaction and consistency of service across shifts.
• Coach, develop and motivate team members to meet brand standards.
• oversee operations to ensure smooth service during peak times.
• Collaborate with other departments to deliver results and events.

Skills

People management

Hospitality experience

Team leadership

Communication skills

Financial acumen

Job description

BOXPiccadilly is now on the lookout for a Deputy General Manager to join our amazing team!

Who are we?

Proud winners of Best New Site 2025 & Best Brand/Concept 2026at the Publican Awards!

Arc Inspirations is a successful bar group, currently operating 18 locations across the North, Midlands and London with three exciting brands - BOX, Manahatta, and Banyan.

BOX is the ultimate destination to Watch, Play and Party. Relax by day and party by night, we will bring an unbeatable atmosphere whatever the occasion. BOX makes you smile, we’re fun, upbeat and all about good times. We offer best in class experiences and help you create great memories.

Think stadium-like matchday atmosphere, to taking your best shot with your friends on our interactive games, or celebrating and hitting the dancefloor with our electrifying live entertainment.

Why Join us?

As a Deputy General Managerjoining Arc we will provide you with an extensive paid training programme covering everything you’ll need to know to set you up for success.

Career development is highly encouraged; the majority of our senior management teams have been promoted from within!

In addition to our amazing training, ongoing support and career development, you will also receive:

• Tronc in addition to your salary
• A generous bonus structure
• Team discount for you and up to 3 friends at all of our 3 brands - Manahatta, Banyan and Box - in any of our locations
• Invitation to company events
• Frequent team card top ups
• Access to 40% of earned salary before pay day
• Free and confidential wellbeing support 24/7
• A weekly allowance for each team to spend on food and drink
• Team-based incentives, rewards and recognition
• Individual recognition including Employee of the Quarter rewards
• Trip incentives

Who are we looking for?

We are looking for a hard-working hospitality professional, with a striking personality, who can support the General Manager in leading an amazing team in this game changing sports bar. The ideal candidate will have:

• Previous people management and hospitality experience.
• Experience leading a team in a venue of high volume.
• Ability to understand guest’s needs.
• Desire to deliver and exceed guestexpectations.
• Ability to lead and coach a team.
• Good organisation and communication skills.
• Ability to adaptdepending on the level of trade.
• Desire to learn, adapt and improve performance through feedback and self-development.
• Ability to communicate effectively with all departments.
• Excellent financial acumen.

If you are a proud, people focused Manager who will commit to professionally deliver our ‘Nobody Does It Better’ service and standards, whilst caring about every single one of our team members, then we would love to hear from you!