Deputy Garden Centre Manager

British Garden Centres; Tenbury Wells; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Onsite parking

Staff discount

Job summary

British Garden Centres is seeking a Deputy Garden Centre Manager for Burford House Garden Centre in Tenbury Wells. This is a high-volume, hands-on leadership role requiring horticultural experience and a proactive approach to team direction.

You will drive exceptional customer service, visual merchandising standards, and operational efficiency, while coaching staff and ensuring health and safety compliance in a busy retail environment.

Qualifications

• Inspirational leader for Centre staff with coaching and mentoring.
• Highly commercial and results-driven with management experience.
• Positive communicator and skilled motivational people manager.
• Commitment to great customer service and attention to the consumer's experience.
• Good knowledge of Health & Safety standards.
• Strong interpersonal and organisational skills.
• Proficient in Microsoft Word and Excel.

Responsibilities

• Forward planning of work schedule.
• Daily resource management to support customer service.
• Deployment of the team to maintain shop floor standards.
• Operational Audit for compliance.
• Key holder responsibilities for opening and closing centres.

Skills

Inspirational leadership

Management experience

Customer service

Communication

Problem solving

Microsoft Word

Microsoft Excel

Visual merchandising

Health & Safety

Interpersonal skills

Organisational skills

Coaching & mentoring

Job description

Burford House Garden Centre , Burford, Tenbury Wells WR15 8HQ, UK

Location: Burford House

Contract type: Permanent

Hours: Full Time

About Us

British Garden Centres is the UK’s largest family owned garden centre group, with 80 centres nationwide. Founded by the Stubbs family, the business has grown rapidly through significant expansion and acquisitions, evolving from its first site at Woodthorpe Garden Centre into a national brand.

The group now includes garden centres, restaurants, nurseries and distribution centres, employing more than 3,500 colleagues across the UK. Despite its scale, British Garden Centres maintains strong family values, a community focus, and a commitment to providing a welcoming and supportive environment for both customers and employees.

We are looking for a Deputy Garden Centre Manager to join our forward-thinking team. Working in the Garden Centre this is a high-volume environment with a fast turnaround.

The successful candidate should have proven managerial experience and be physically fit as this is a very hands‑on role and some heavy lifting may be required. Horticultural experience essential.

A knowledge of plants would be nice to have, as is, excellent customer service and a high standard of visual merchandising is required as is previous retail management experience.

What we offer:

Benefits include onsite car parking and staff discount for our Garden Centres and Restaurants as well as the Woodthorpe Leisure Park.

If you would like to join our family run business and bring your ideas and talents to our fast-growing company and forward-thinking team, we want to hear from you.

Requirements of the Role:

• An inspirational leader for Centre staff ensuring that they receive clear direction and performance management within a culture of coaching and mentoring.
• Highly commercial and results driven with a proven track record in a management position.
• Positive and strong communicator and a skilled motivational people manager.
• Accountable for providing great customer service and have a keen eye for detail around the consumers’ experience in the Centre.
• A solution orientated thinker with excellent problem-solving skills.
• Good knowledge of Health & Safety standards.
• Strong interpersonal and organisational skills.
• Good knowledge of Microsoft Word and Excel

Duties include:

• Forward planning of work schedule
• Daily resource management to support effective customer service requirements
• Deployment of the team to deliver excellent shop floor standards
• Operational Audit for compliance in those areas
• Key holder responsibilities to assist with opening and closing of the centres