Deputy Events Manager

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We are looking for a motivated individual to join us as a Deputy Events Manager for our events business.

About us

We have recently rebranded and merged our three exceptional venues: the Yorkshire Event Centre, Pavilions of Harrogate, and the Great Yorkshire Showground. All three venues are now under one brand, The Great Yorkshire Events Centre, and are known individually as The Halls, The Pavilions, and The Grounds Pavilions of Harrogate. Our venues offer excellent locations, facilities, and dedicated teams.

The success of every event is vital as all profits support the charitable activities of the Yorkshire Agricultural Society, established in 1837, which promotes food, farming, and the countryside.

What we can offer you

• 20% discount in our onsite award-winning Farm shop Fodder
• 50% discount at Harrogate Sports and Fitness Centre
• 2 staff social events annually
• Access to an Employee Assistance Programme and a GP helpline
• Subsidised private healthcare scheme
• Non-Contributory life assurance of 4x annual salary
• Complimentary Great Yorkshire Show tickets after qualifying period
• Free Parking
• Work-life balance
• Time off during Christmas period

Key Responsibilities

• Ensure the venue is prepared for client arrivals, including setting out furniture, installing electrical cables, AV equipment, etc. This is a hands-on role.
• Contribute to the overall organisational goals.
• Be an integral part of the events team.
• Display the values of the Society.
• Support Operations and Event Managers in delivering successful events.
• Manage contractors, sub-contractors, and casual workers as required.
• Maintain venue cleanliness, including floors, kitchens, toilets, and other areas, meeting company standards.
• Meet and exceed client expectations.
• Oversee all aspects of client experience to ensure positive customer interactions.
• Assist the sales team with show rounds and proposals, providing operational insights.
• Work with the team to ensure efficiency and control costs to meet margins.
• Monitor and improve health, safety, and wellbeing standards, including testing as per legislation and policies.
• Promote a one-team environment.
• Identify operational improvements and enhance visitor experience.
• Complete stock takes and equipment audits as needed.
• Ensure alcohol service complies with licensing standards and meets quality expectations.

Note: Duties may vary over time without changing the role's core responsibilities.

General Responsibilities

The Society is committed to high standards of Health and Safety. The post holder will contribute to maintaining compliance with relevant legislation.

Recognize the importance of fairness and equality, treating everyone with dignity and respect.

Represent the Society's values as an ambassador.

Purpose of the Role

To work within the operations team at our venues, ensuring the ongoing success of the organization by collaborating with Operations and Event Managers to deliver safe, successful events.

Core values include professionalism, respect, open-mindedness, unity, and dedication, guiding our service and teamwork.

Personal Skills

• Influential personality.
• Excellent interpersonal skills.
• Strong teamwork qualities.
• Ability to identify issues and develop solutions.
• Outstanding verbal and written communication skills.
• Professional presentation and courteous manner.
• IT proficiency, including Microsoft Office and E500 Event Management software.
• Attention to detail.
• Excellent planning and organizational skills.
• Calmness under pressure.
• Valid driving license.

Experience & Qualifications

• Experience in event planning, management, or operations.
• Experience managing clients and stakeholders.
• Teamwork experience.
• Relevant event-related qualifications.
• Health & Safety qualifications (training provided).
• Personal License (training provided).
• Accredited SIA Door Supervisor (training provided).
• First Aid certification (training provided).
• Fire Warden certification (training provided).
• Practical skills such as:
• IPAF 3a & 3b (Scissor Lift & Cherry Picker).
• Knowledge of temporary electrical installations.
• Installation of networking, broadband, Wi-Fi, and telephone communications.
• AV & PA system setup.
• Venue setup for various events, including furniture and equipment arrangement.