Deputy Education Support Manager - School of Government - 106151 - Grade 6

University of Birmingham; United Kingdom; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading UK university is seeking a Deputy Education Support Manager to lead a team providing administrative support for teaching and research. The role involves managing educational projects, enhancing the student experience, and ensuring compliance with regulations. Candidates should have relevant experience and a degree or equivalent, along with strong leadership and communication skills. This position is based in the United Kingdom.

Qualifications

• Experience in a similar role.
• Ability to influence change and meet deadlines.
• Understanding of Equality Act 2010 principles.

Responsibilities

• Lead and manage a professional services team.
• Oversee administration for teaching and research programs.
• Engage in process improvement and service development.

Skills

Leadership skills

Excellent communication

Attention to detail

IT proficiency in Microsoft Office

Education

Degree or equivalent

GCSEs in English and Mathematics

Job description

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Deputy Education Support Manager - School of Government - 106151 - Grade 6

Client:

University of Birmingham

Location:

United Kingdom

Job Category:

Other

EU work permit required: Yes

Job Reference:

5f8901fd1471

Job Views:

6

Posted:

12.08.2025

Expiry Date:

26.09.2025

Job Description:

Summary

At the University of Birmingham, students are at the heart of all we do. You will lead and manage a professional services team passionate about providing excellent administrative support for students and staff.

You will oversee administration supporting academic staff and the delivery of teaching and research programs for students, managing teams of Professional Services staff and working closely with senior academic and professional services colleagues.

Main Duties

Administrative Service

• Ensure accuracy and quality control/data checking methodologies.
• Support the development of plans within your service area and participate in university committees as required.
• Prepare and deliver management and institutional reports, analyzing complex data sets.
• Troubleshoot and resolve general issues, escalating when necessary.
• Act as a key contact between your area, College, and University, keeping staff informed of changes and policies.
• Engage in process improvement and service development.

Education Support

• Manage all teaching and learning activities in compliance with regulations, supporting quality audits and reports.
• Collaborate with academic and professional staff to adapt administrative support to changing needs.
• Focus on enhancing the student experience and support student engagement.
• Manage education-related projects.

Staff Management and Recruitment

• Lead and manage a team responsible for supporting the educational strategy.
• Recruit, support, mentor, and train staff.
• Promote diversity and an inclusive work environment.
• Plan team structures and resource allocation.
• Manage staff performance and build team relationships.

Qualifications and Experience

• Degree or equivalent; relevant work experience if no degree.
• Experience in a similar role.
• Qualifications including GCSEs in English and Mathematics.
• Proven leadership and communication skills.
• Ability to influence change, organize effectively, and meet deadlines.

Additional Skills

• Excellent communication with diverse stakeholders.
• Attention to detail, confidentiality, and decision-making skills.
• IT proficiency in Microsoft Office.
• Ability to adapt to change and develop service delivery.
• Understanding of Equality Act 2010 principles.

Dimensions

Manage administration for multiple study programs, liaising with staff and students, possibly external partners, and leading teams to deliver excellent service.

Planning and Organising

Develop initiatives, suggest improvements, and collaborate across divisions.

Problem Solving

Provide advice, troubleshoot, and resolve issues proactively.

Relationships

Engage with internal and external stakeholders, lead and motivate teams, and handle complex issues.