Deputy Director Norfolk Community Health & Social Care

NHS; Norwich; On-site; GBP 91,000 - 106,000; Full time

Job summary

A leading healthcare organization in Norwich is looking for a Deputy Director of Community Health & Social Care to lead operations and quality improvement across services. The successful candidate will possess strong leadership skills and a deep understanding of community health. This role offers significant impact and the chance to drive meaningful change in local health services, contributing to integrated care delivery in the community.

Qualifications

• Significant years at Senior Management level.
• Substantial experience of clinical leadership and/or operational management of Health or Social Care provision.
• Experience of working in partnership with key partner organisations.

Responsibilities

• Lead day-to-day operations across the community health portfolio.
• Drive quality improvement and performance across the Trust.
• Develop systems that support neighbourhood and place-based care.

Skills

Leadership

Operational management

Quality improvement

Communication

Education

Relevant degree or professional qualification

Post-graduate training

Leadership/management qualification

Job description

Overview

Deputy Director of Community Health & Social Care – Community Health Portfolio. A key role working across Norfolk Community Health and Care NHS Trust and Norfolk County Council to shape how health and care services work together in communities, driving improvement, transformation and better outcomes. Lead the community health portfolio and support the Director in delivering joined-up services, quality improvement and system leadership.

This role is a strong, credible leadership opportunity to bring integrated, neighbourhood health care into reality.

Main responsibilities

• Lead day-to-day operations across the community health portfolio, ensuring safe, high-quality services.
• Drive quality improvement and performance across the Trust.
• Develop systems and processes that support neighbourhood and place-based care.
• Lead transformation of planned care, identifying new ways to deliver efficient, effective services.
• Work closely with senior leaders, communities and partners to co-design improvement plans.
• Ensure robust governance, data and assurance systems are in place.
• Deputise for the Director when needed, including line management responsibilities.
• Lead emergency planning and business continuity across the portfolio.
• Translate strategy into clear, actionable plans – and bring teams along with you.
• Take part in the senior manager on-call rota.

What we're looking for

You'll bring strong, credible leadership and deep expertise in community health. You'll be confident setting high standards for safety and quality, and passionate about driving change that matters. You will be values-led, focused on outcomes, and ready to lead with purpose.

Why this role? Why now?

This is an exciting time to join us. We're building a stronger, more integrated partnership – with the community at the heart of everything we do. You’ll be part of a compassionate, inclusive leadership team, working together to deliver the best possible care for the people of Norfolk. Big challenges. Big opportunities. Real impact.

About us

This is an exciting opportunity to work collaboratively with senior Directors and leaders across health and care as we shape the future of our services with the community at the heart of it. You will be at the centre of leading significant and meaningful changes with a renewed integrated partnership to drive our ambitions. Working with us means you’ll play a key role in delivering more personalised care, closer to home which is vital in supporting patients’ recovery and leading preventative and wellness services. You will be joining a compassionate and inclusive integrated team committed to delivering the best possible care to our community. The Norfolk Community Health and Care NHS Trust (NCH&C) is proud to be the first standalone NHS community trust in the UK to achieve an 'Outstanding' rating from the Care Quality Commission (CQC). Our focus is on continually improving the quality of care we offer to local people and on improving access to that care. The CQC praised our compassionate, inclusive and effective leadership and noted that our staff are well supported to make positive changes and innovations.

Details

Date posted: 23 September 2025

Pay scheme: Agenda for change

Band: Band 8d

Salary: £91,342 to £105,337 a year per annum

Contract: Permanent

Working pattern: Full-time

Reference number: 839-7497316-AB

Job locations: Norwich Community Hospital, Woodlands House, Norwich Community Hospital, NORWICH, NR2 3TU

Job description

Job Purpose: As Deputy Director of Community Health & Social Care, provide high-level strategic and operational leadership across Norfolk Community Health and Care NHS Trust (NCHC) and in partnership with Norfolk County Council (NCC). Hold the health portfolio and work with the Deputy Director social care portfolio to support the Director in delivering integrated service delivery, quality improvement, and system leadership and management. Accountable for operational performance, quality governance, and driving transformation across place-based health services aligning with organisational and system objectives and priorities.

The role deputises for the Director and acts as the Deputy Accountable Emergency Planning Officer across the health portfolio. It may provide cover for the social care portfolio Deputy Director as required. Lead significant transformation and integration programmes of change across the portfolio of services, including service-wide leadership of planned care improvements and direct leadership of the centralised business support team.

Contribute to the implementation of health and care strategies for adults and older people in Norfolk, considering place and differing population needs. Develop and monitor delivery of annual service plans to support delivery and drive continuous service improvement across areas of responsibility to ensure high-quality care within budget.

Person specification

Education / Qualifications Essential

• Degree or equivalent professional qualification relevant to role, e.g. Nursing, OT, Physio
• Post-graduate training to masters or equivalent (evidenced by significant experience in combination with clear PDP development).
• Leadership/management qualification
• Evidence on CPD relevant to role.

Experience Essential

• Significant years at Senior Management level.
• Substantial experience of clinical leadership and/or operational management of Health or Social Care provision.
• Experience of working in partnership and collaboration with key partner organisations.
• Evidence of successful service delivery and improvement.
• Evidence of successful quality improvement and change management.
• Evidence of management of quality governance systems and processes.
• Significant staff and budget management experience.
• Experience of working within major projects.
• Policy development.

Desirable

• Evidence of working in a joint or integrated role or system.

Skills, abilities and knowledge Essential

• Detailed understanding of issues affecting health and social care.
• Detailed understanding of operational delivery.
• Detailed understanding of quality governance and regulatory standards.
• Detailed understanding of leading cultural change and integration.
• Knowledge of relevant legislation and guidance.
• Imaginative thinking and approach.
• Outstanding leadership qualities and strategic thinking.
• Excellent written and communication skills, plus strong interpersonal and influencing abilities.
• Commitment to integration and partnership working; experience in complex multi-agency environments.

Other requirements Essential

• Ability to travel to multiple locations.
• Able to participate in on-call duties.

Disclosure and UK registration

Disclosure: This post may require a Disclosure and Barring Service (DBS) check in line with policy. Applicants must have current UK professional registration. For further information see the NHS Careers guidance (text truncated for compliance).

Employer details

Employer: Norfolk Community Health and Care NHS Trust

Address: Norwich Community Hospital, Woodlands House, NORWICH, NR2 3TU