Deputy Department Manager, Sloane Street Boutique

Dior; United Kingdom; On-site; GBP 30,000 - 45,000; Full time

Job summary

A luxury fashion house in the United Kingdom is seeking a Supervisor to lead their department. You will support a high level of client service, mentor staff, and manage store operations to meet sales targets. Ideal candidates will have experience in luxury fashion, strong communication skills, and a passion for the brand. This role offers an exciting opportunity to contribute to a prestigious team.

Qualifications

• Previous experience at Supervisor or Deputy Department Manager level within luxury fashion.
• Excellent communication and relationship-building skills.
• Proven ability to lead an experienced and capable team.

Responsibilities

• Lead by example, mentor and train the team to develop their sales and service techniques.
• Support with the development and implementation of a local client development strategy.
• Monitor and improve the sales levels delivered within your department.

Skills

Customer service

Team leadership

Relationship building

Sales techniques

Fluency in a second language

Job description

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Client:

Dior

Location:

United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

1f567155e044

Job Views:

10

Posted:

25.08.2025

Expiry Date:

09.10.2025

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Job Description:

Position

Christian Dior Couture offers more than a beautiful brand to our clients; we invite them to be part of the heritage, to share our passion for luxury and to be part of the Dior family. We look for the same desire in our employees, to have enthusiasm and passion about being part of the House of Dior.

Your main responsibilities will be to support the efficient running of the department, ensuring sales targets and operational targets are met; all clients receive the highest level of service and the team are supervised and motivated.

Job responsibilities

Customer Service

• Lead by example, mentor and train the team to develop their sales and service techniques.
• Support with the development and implementation of a local client development strategy.
• Build internal relationships to support the team to cross-sell across product universes.
• Develop client loyalty through building relationships with VVIC and Elite clients.
• Monitor and improve the sales levels delivered within your department.
• Deal efficiently and effectively with any customer complaints.

Management Duties

• Support in the delivery of the department’s commercial goals whilst complying with all Company policies and through delivering the highest standards.
• Develop relationships with Head Office colleagues to provide feedback on clientele and product performance.
• Support with the ordering and management of stock where required.
• Lead the store team, organising and delegating daily tasks.
• Support the department in the recruitment, evaluation, motivation and development of the team.
• Take all efforts to minimise stock losses and store operating expenses.

Other

• Support the team to maintain the highest standards of housekeeping and display within the department.
• Be conversant with selling systems, cash and credit and exchange procedures.
• Maintain the highest standards of housekeeping and retail standards within the store.
• Take actions to maximise security and prevent theft of product.
• Ensure the department operates according to Company policies to minimise losses.
• Carry out any additional duties as directed by your Line Manager or Head Office.
• Represent Christian Dior at events as needed.

Profile

• Previous experience at Supervisor or Deputy Department Manager level within luxury fashion.
• Excellent communication and relationship-building skills.
• Proven ability to lead an experienced and capable team.
• A passion for Christian Dior and our collections.
• Strong knowledge of fashion and trends.
• Fluency in a second language (preferred).