Deputy Customer Experience Manager - Milton Keynes

ATG Entertainment; England; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading entertainment organization seeks a Deputy Customer Experience Manager at Milton Keynes Theatre. In this dynamic role, you will manage performances and assist with administration, ensuring exceptional service in a vibrant hospitality setting. The ideal candidate is self-motivated, detail-oriented, and possesses strong communication and leadership skills. You must be available for evening and weekend shifts.

Qualifications

• Experience of leading a customer-facing team within a busy hospitality environment is desirable.
• Attention to detail and strong work ethic.
• Ability to lead by example.

Responsibilities

• Duty managing performances and Pizzeria services.
• Assisting with department administration, staff rosters, and training.
• Stock control.
• Supporting Health & Safety procedures and Food Hygiene Standards.

Skills

Self-motivated

Strong communication skills

Problem-solving skills

Conflict management skills

Job description

Overview

Deputy Customer Experience Manager - Milton Keynes Theatre

As Deputy Customer Experience Manager at Milton Keynes Theatre you'll help us to deliver excellent standards of service as we welcome customers to our fantastic venue. If you're looking for a role in a dynamic and exciting hospitality environment then this could be the perfect opportunity for you.

Responsibilities

• Duty Managing performances and Pizzeria services
• Assisting with department administration, staff rosters and training
• Stock control
• Supporting in maintaining Health & Safety/Risk Management procedures, Food Hygiene Standards and Licensing within the department

What we2re looking for

• Self-motivated with a great work ethic and attention to detail
• Leads by example with strong communication, problem-solving and conflict management skills
• Experience of leading a customer facing team within a busy hospitality environment is desirable

About ATG Entertainment

ATG Entertainment is proud to stand at the forefront of the live entertainment industry.

Our expertise and capabilities enable producers and other creatives to bring their visions to life and create unforgettable performances for audiences, presented in our landmark venues and delivered with exceptional hospitality. It is the passion of our teams, that cover every discipline across the live entertainment industry, that underpins our continuing strategic growth and success.

Milton Keynes Theatre

Milton Keynes Theatre opened on the 4th of October 1999 after 25 years of planning and campaigning by local people. Since then, we have been lucky to be able to host a variety of first class touring and West End productions welcoming thousands of people through our doors every year. We are a busy, diverse, and vibrant venue with no two days the same. We are a close knit and supportive community of people passionate about theatre. Together we care about enhancing the cultural diversity of Milton Keynes through our theatre programming and Creative Learning initiatives.

People and Culture

People are at the heart of our success. We are passionate about bringing great live experiences to the widest possible audience; about giving the world2s best creative talent the stage it deserves; and about providing our people and partners with opportunities to realise their full potential.

Role Details

This is a permanent full time role working in shift patterns. Candidates must be 18 years or over, and must be available to work late evenings, weekends and Bank Holidays.