Deputy Customer Experience Manager

ArtsJobs; Nottingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading organization in live entertainment is seeking a Deputy Customer Experience Manager in Nottingham. The role involves leading a front of house team to deliver exceptional service and meeting sales targets in a dynamic venue. This position encourages diverse applications, enhancing inclusivity in the entertainment field.

Responsibilities

• Lead front of house service and deliver first-class audience experience.
• Support and motivate the team to achieve sales targets.
• Proactively work to improve customer offerings.

Job description

Wed, 02 Jul 2025 > published - Wed, 02 Jul 2025

Job Summary

Nothing beats the energy and excitement of a great live show! If you have great team leadership skills, you're motivated by sales targets and you enjoy live events as much as we do, then this could be an ideal next step in your career.

Job Description

Deputy Customer Experience Manager

We are recruiting for a Deputy Customer Experience Manager to lead an excellent front of house service and deliver a first class audience experience for our visitors. You'll support and motivate the team to achieve their day-to-day sales targets from our various bars, kiosks, and at-seat delivery service, and proactively work to improve what we offer to our customers. You'll be working in a friendly, dedicated team in a dynamic, exciting venue - so this is an ideal opportunity if you enjoy working in a varied, busy role with a diverse range of people.

Please take a look at our job description download for further details. If you have the skills to achieve our goals and an affinity for our values we'd like to hear from you! Experience from within the entertainment sector is not essential and we actively encourage applications from people from the widest range of backgrounds, including those currently under-represented in this industry.

The Palace Theatre & Opera House are stunning, large-scale historic theatres located at the heart of Manchester City Centre, with a packed programme of live performances and thousands of visitors in a typical year. We host work from leading UK and international producers enabling the most spectacular West End and Broadway shows to visit the North West alongside drama, classical and contemporary dance, live music, comedy and one-night specials. The theatres host around 650 performances each year, with longer runs of major musicals mixed with week-long tours and one-night shows. We work increasingly in partnership with producers to open new shows or launch national tours.

Job Overview

• Job Title: Deputy Customer Experience Manager

Our expertise and capabilities enable producers and other creatives to bring their visions to life and create unforgettable performances for audiences, presented in our landmark venues and delivered with exceptional hospitality.

It is the passion of our teams, that cover every discipline across the live entertainment industry, that underpins our continuing strategic growth and success.