Deputy Customer Experience Manager

ATG Entertainment; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading entertainment company seeks a Deputy Customer Experience Manager to enhance live event experiences at the iconic Palace Theatre & Opera House in Manchester. This role involves team leadership and driving sales in a vibrant, dynamic environment. An excellent opportunity for those passionate about live performances and customer engagement.

Qualifications

• Excellent team leadership skills.
• Ability to motivate team members.
• Sales-driven mindset.

Responsibilities

• Lead front of house service to deliver a first-class audience experience.
• Support and motivate the team to achieve sales targets.
• Proactively improve customer offerings.

Job description

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Summary

Nothing beats the energy and excitement of a great live show! If you have great team leadership skills, you're motivated by sales targets and you enjoy live events as much as we do, then this could be an ideal next step in your career.

More Details

Deputy Customer Experience Manager

Nothing beats the energy and excitement of a great live show! If you have great team leadership skills, you're motivated by sales targets and you enjoy live events as much as we do, then this could be an ideal next step in your career.

We are recruiting for a Deputy Customer Experience Manager to lead an excellent front of house service and deliver a first class audience experience for our visitors. You'll support and motivate the team to achieve their day-to-day sales targets from our various bars, kiosks, and at-seat delivery service, and proactively work to improve what we offer to our customers. You'll be working in a friendly, dedicated team in a dynamic, exciting venue - so this is an ideal opportunity if you enjoy working in a varied, busy role with a diverse range of people.

Please take a look at our job description download for further details. If you have the skills to achieve our goals and an affinity for our values we'd like to hear from you! Experience from within the entertainment sector is not essential and we actively encourage applications from people from the widest range of backgrounds, including those currently under-represented in this industry.

The Palace Theatre & Opera House are stunning, large-scale historic theatres located at the heart of Manchester City Centre, with a packed programme of live performances and thousands of visitors in a typical year. We host work from leading UK and international producers enabling the most spectacular West End and Broadway shows to visit the North West alongside drama, classical and contemporary dance, live music, comedy and one-night specials. The theatres host around 650 performances each year, with longer runs of major musicals mixed with week-long tours and one-night shows. We work increasingly in partnership with producers to open new shows or launch national tours.

We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.

If you'd like to discuss accessibility prior to applying, please review our job description where you will see a contact e mail address to request a confidential discussion.

We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at atg.co.uk and careers.atg.co.uk