Deputy Contract Manager (CQC Regulated Service)

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Deputy Contract Manager (CQC Regulated Service), London Borough of Newham

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Client:

Look Ahead

Location:

London Borough of Newham, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

0e9877a07b59

Job Views:

4

Posted:

28.04.2025

Expiry Date:

12.06.2025

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Job Description:

We’re looking for a kind, compassionate and resilient Deputy Contract Manager (CQC Regulated Service) to join our Learning Disabilities service in Newham. No personal care or experience is required, just the right values.

£, per annum, working hours per week. Benefits include days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel in control of your career? You’ll feel at home here.

Making you feel at home here means helping youthrive in every way. That’s why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren’t token gestures - we’ve thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.

What you’ll do:

The Deputy Service Manager is responsible for the operational management of our specialist customer focused support services across the service. Working in partnership with the Service Manager, stakeholders, external agencies and the commissioning team, you lead your team to deliver high quality support to customers who experience learning disabilities to maintain their tenancies and empower people to live their best lives and move to independence. Responsible for safeguarding customers, you will promote sector best practice and legislative compliance to keep our customers safe within their environment.

The role provides direct line management, leadership, coaching and support to Support Workers, Specialist Support Workers and Night Support Workers, ensuring compliance with regulation, current legislation and contractual requirements and Look Ahead Policy and Procedures.

You will ensure that your team(s) meet all statutory requirements and that all support is delivered in line with the CQC single assessment framework and Look Ahead’s policy and procedures. You will take responsibly alongside the Registered Service Manager for maintaining compliance with the regulations and ensure that the appropriate notifications are made where necessary.

This role deputises for the Service Manager when required.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

Below is a list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Service Management

• Develop and promote key business relationships with stakeholders to achieve excellence in service delivery and maximise new business opportunities
• Ensure that all statutory and Key Performance Indicators (KPI’s) are proactively met or exceeded. Demonstrate value for money services.
• Participate in and monitor the initial and continuous assessment of customer needs to ensure support planning and risk management is completed in accordance with customer, Look Ahead and statutory requirements.
• Use Look Ahead systems to evidence outcomes and ensure reporting is in line with requirements
• Ensure all safeguarding cases are managed within Look Ahead’s safeguarding protocols and are reported appropriately and within corporate timescales.
• Seek regular feedback from customers and stakeholders, using this information to demonstrate improvements to service delivery
• Responsible for health and safety compliance.

People Management

• Lead and motivate your team to foster a forward thinking, positive “can do” working environment and culture
• Deliver motivational and effective supervision and team meetings to develop staff, with relevant information appropriate to their role.
• Lead, coach and mentor staff to support career aspirations and succession planning
• Ensure team have right skills and ability to deliver highest quality support service
• Comply with Look Ahead management reporting requirements and adhere to Look Ahead Policies and Procedures.
• Carry out other administrative tasks as relevant to the service and directed by the Service Manager

What you’ll bring:

• Leadership and Management - Passionate, enthusiastic and motivated towards excellence and the continuous improvement of the service and personal performance with a solution focused, pro-active can do attitude. Adept at talent management and developing employees career progression. Handles conflict management professionally. Open to feedback and self development.
• Motivating – Recruits using Look Ahead values based recruitment and leads a positive culture where the team embodies Look Ahead’s vision, mission and values. Enjoys dynamic, diverse environments. Inspires, influences and encourages others to go beyond their expectations.
• Planning – good time management skills , well organised and makes the best use of available resources, forward thinking, able to mitigate risks and demonstrate value for money.

Communication - An excellent and honest communicator at all levels, with an empathetic, approachable and open approach. Is respectful, articulate and has a considered style of communication. Assertive when necessary.

• Decision-making - Has a practical and logical outlook and is well organised. Is fundamentally confident, calm and resilient and does not let emotion adversely impact situations or obscure judgement. Handles pressure well.
• Delegation – Builds a culture of mutual trust, focusing on peoples strengths and offers encouragement, support and guidance when required.
• Minimum years experience of supporting vulnerable adults with Learning disabilities and Autism.
• GCSEs in English and Maths (grade A-C).
• Health and Social Care qualification
• Knowledge of Safeguarding and Mental Capacity processes.
• Up to date knowledge of current social care legislation
• Experience of leading and managing a team
• Excellent leadership skills with a positive, can do attitude
• Experience managing the support of customers with high complex needs
• Knowledge of CQC standards and how they apply to services
• Experience of Positive Behaviour Support (PBS), implementation of PBS plans and how to use PBS to effectively support customers
• Ability to demonstrate positive personal authority and maintain proactive working relationships
• Ability to create and maintain excellent working relationships with stakeholders
• Demonstrable verbal and written communication skills
• Experience of using Microsoft
• Outlook, Excel and Word
• NVQ Level Diploma in Health and Social Care or equivalent qualification in Health and Social Care
• Demonstrable experience of HR processes – Probation, Capability, Disciplinary.

About us:

Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over services, providing support to around customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard . We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.