Deputy Clinical Care Manager

Integrated Care System; Plymouth; On-site; GBP 38,000 - 45,000; Full time

Job summary

A healthcare provider in Plymouth is seeking a Deputy Clinical Care Manager to manage clinical teams, drive efficiency, and ensure compliance with NHS regulations. The ideal candidate will have strong leadership and communication skills, with experience in healthcare management. This role offers a unique opportunity to thrive in a dynamic environment focused on patient care and team development.

Benefits

Supportive and inclusive work culture

Opportunities for career development

Dynamic work environment

Qualifications

• Experience in project management, planning, implementation and monitoring.
• Understanding of health and social care roles and responsibilities.
• Evidence of experience working to tight deadlines.

Responsibilities

• Drive efficiency and streamline processes in clinical teams.
• Manage nursing, pharmacy, and business intelligence teams effectively.
• Guide and support clinical teams to optimize performance.

Skills

Exceptional communication skills

Team player

Problem-solving

Organizational skills

Ability to manage teams

Education

Good standard of education with excellent literacy and numeracy skills

Educated to A-level/equivalent or higher

Job description

We have an exciting opportunity for an enthusiastic Deputy Clinical Care Manager to join our friendly, innovative and dynamic team. The Deputy Clinical Care Manager drives efficiency and streamlines processes; builds staff skills and capabilities and enhances clinical patient services offer. They will guide and align the clinical care teams direction with the organisations strategic planning and that of contractual compliance.

This permanent position will be well suited to an individual that is looking for a career path in healthcare and can thrive in a busy but supportive environment.

If you think you're the right person to fulfil this role within our team then we want to hear from you! Please apply via CV and supporting statement telling us why you would be the ideal candidate for this role

Main duties of the job

The role is responsible in conjunction with Clinical Care Manager, the management of the nursing, pharmacy, clinical rota and business intelligence teams ensuring appropriate services are delivered effectively to the entitled patient population. Through innovative ways of working, leading teams ensuring robust process are in place that are compliant to NHS contracting and maximise financial incentivised enhanced services to support the sustainability of general practice. Support the wider management team in leading in promoting ED&I, SHEF, Quality & CI, Confidentiality, Collaborative Working, Service Delivery, Learning and Development and ensuring the practice complies with CQC regulations.

About us

We are a GP Practice Network, providing care to over 30,000 patients across six locations in Plymouth. We are a forward-thinking team that always aspire to fresh thinking and innovation for new or improved ways to delivering the best healthcare for our patients.

We have approximately 140 employees in diverse roles of different roles including GPs, Pharmacists, Paramedics, Physiotherapists, Advanced Nurse Practitioners, Advanced Clinical Practitioners, Pharmacy Technicians, Practice Nurses, Healthcare Assistants, Phlebotomists Receptionist, Administrators and many more! We recognise that staff our best asset and work hard to provide a supportive and inclusive culture where staff can thrive. Wherever you work with Pathfields, you will always have the opportunity to bring new ideas to continuously improve our service to patients.

Job responsibilities

Role Purpose:

Drives efficiency and streamlines processes

Builds staff skills and capabilities

Effectively manage and guide and support Clinical Care teams to optimise productivity and performance

Support on the day clinical care team activities ensuring operational capability

This job description is an outline of the tasks, responsibilities and outcomes required of the role. The post-holder will carry out any other duties as reasonably required by the Partners and Senior Management Team. The following area of responsibility is an indication of the role but could be subject to change as the impact of primary care network commissioning evolves.

KEY RESPONSIBILITIES

To support and oversee the administrative elements of enhanced services and other services ensuring contractual requirements are met

Overseeing the administrative elements of Quality Outcomes Framework (QOF), liaising with GPs, Nursing staff and the business Intelligence team

To oversee the delivery of public health campaigns such as influenza vaccinating ensuring effective delivery of services

Maintain a robust recall system which ensures every patient contact is maximised for the effective management of patients.

To be responsible for the submission PPA (Prescription Pricing Authority) claims whilst continuing to check financial viability and key performance indicators (KPIs) monitoring

Responsible for summitting reports for Quality Outcome Framework (QOF), enhances services using CQRS/commissioning portal

Oversee an effective process to ensure compliance with patient group directions (PGDs)

Initiate and effectively monitor performance and financial key performance indicators (KPIs)

To provide non-clinical support to the Clinical pharmacist and nurse leads

To monitor practice adherence to the prescribing policy

Support a robust and timely repeat prescribing system

Completing effective staff appraisals as required ensuring and clinical care team have appropriate set objectives that align to the PCNs strategy goals.

Direct line management of the Clinical Care Team Leaders

To remain up to date with all national and local guidance

Monitor training in the clinical care teams ensuring appropriate level of training to enable them to carry out their individual roles and responsibilities effectively.

To remain up to date with all national and local guidance

Complete and schedule regular team meetings, appraisals, 1:1 opportunity, with a mechanism to constructively feedback ideas and suggestions to maximise a high-performance culture

Guiding staff and developing searches and audits on the clinical system

Review and update clinical templates ensuring that relate to current practice.

To identify and be proactive in identifying training needs

Provide Management support to designated working sites

Close collaboration with the other Deputy Managers

Ensure all staff implement the practice wide approach

KEY RESULT AREAS

Optimisation of efficiency in processes for a culture of high performance

The clinical care teams are compliant with the requirements of the NHS servicing contract

Leading with integrity building a trusted and healthy work environment

Thriving and well supported teams leading to enhanced performance

The morale of staff working in the clinical care team is high

Person Specification

Qualifications

• Qualifications
• Good standard of education with excellent literacy and numeracy skills
• Educated to A-level/equivalent or higher with relevant experience
• Experience
• Experience of project management, including planning, implementation, and monitoring
• Experience and knowledge of change management or quality improvement principles, methodologies and tools
• Evidence of experience in working to tight deadlines
• Evidence of problem solving and improving processes
• Experience of leading teams
• A good understanding of the health and social care environment and roles and responsibilities within it.

Experience

• Skills
• Exceptional communication skills, both written and verbal
• Must be a team player and able to work collaboratively with and through others
• Understanding of organisational and network wide issues and challenges
• Ability to work on own initiative and organise workload, allocating work as necessary
• Adaptability, flexibility, and ability to cope with uncertainty and change
• Excellent organisational, management and planning skills, IT skills and communication skills
• Ability to embed a healthy culture
• Ability to follow policy and procedure
• Ability to apply analytical reasoning
• Experience and Knowledge of S1

Specific Requirements

• This post will involve working across the practice sites; the post holder must hold a full driving licence or be willing to travel
• Flexibility to work outside of core office hours