Deputy Chief Concierge - Six Senses London

InterContinental Hotels Group; London; On-site; EUR 40,000 - 60,000; Full time

Job summary

Six Senses London recherche un Deputy Chief Concierge pour gérer les opérations de conciergerie et assurer une expérience client exceptionnelle. Le candidat idéal doit avoir une formation universitaire en gestion hôtelière et une expérience significative dans un poste similaire, avec des compétences en gestion d'équipe et une excellente connaissance des services d'hospitalité. Dans ce rôle, vous fournirez un soutien direct à la direction et vous garantirez que toutes les demandes des clients sont satisfaites avec le plus haut niveau de service. Le poste nécessite aussi une maîtrise de l'anglais, et la connaissance d'autres langues est un atout.

Qualifications

• Deux à quatre ans d'expérience en conciergerie dans des hôtels de luxe.
• Connaissance approfondie des fonctions liées aux clients et des zones environnantes.
• Capacité à travailler sous pression et à anticiper les besoins des clients.

Responsibilities

• Assister le Chief Concierge dans la gestion quotidienne du département.
• Évaluer les demandes des clients et fournir des recommandations personnalisées.
• Anticiper les besoins des clients et mettre en œuvre des normes orientées vers le client.
• Recommander et organiser des activités pour les clients pendant leur séjour.

Skills

MS Office - Word

MS Office - Excel

MS Office - PowerPoint

MS Office - Outlook

Customer Service

Education

Bachelor’s degree in Hotel Management, Business Administration or related field

Tools

POS

PMS

CRM platforms

Job description

Deputy Chief Concierge - Six Senses London

Hotel Brand: Six Senses
Location: United Kingdom, London

As Deputy Chief Concierge, I fully comprehend the vision of Six Senses London to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and its strategic planning and development and ensure all directives, practices and initiatives are implemented, embraced, adopted within the hotel.

Duties and Responsibilities

In this role, I will assist the Chief Concierge in managing the efficient operation of our department to provide exceptional products and services within Six Senses brand operating standards.

The duties and responsibilities will include:

• Assist the Chief Concierge in his daily duties and management of the Concierges, Bellmen and Doormen.
• Processes will be constantly assessed and reviewed to remain relevant, innovative and in keeping with Six Senses wellness and sustainability practices.
• Responsible for responding to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum guest satisfaction while complying with hotel standards and policies.
• Anticipate guests’ needs and implement procedures and standards that are guest focused.
• Assist guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
• Coordinate with departments for transfer related requests and assist guests with transfers to and from the hotel if required.
• Recommend, plan, schedule and make arrangement with guests for their preferred activities during the stay.
• Knowledge of all events and venues in London and are able to personally recommend relevant and appropriate experiences to guests.
• Have good working relationships with external agents, brokers and venues directly to ensure a high level of service is offered to our guests.

Qualifications

To execute the position of Deputy Chief Concierge, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:

• Possess a Bachelor’s degree in Hotel Management, Business Administration or related field plus two-four years concierge experience including supervisory experience, or an equivalent combination of education and experience.
• Technical skills include MS Office – Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including POS, PMS and CRM platforms. I have excellent knowledge of guest related functions, guest service and local surrounding areas.
• Fluent in English; I understand that additional languages are preferred.

All candidates must hold the right to work in the UK to be considered. Sponsorship is not available for this role.

The above is intended to provide an overview of the role and responsibilities for a Deputy Chief Concierge at Six Senses London. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses London is an equal opportunity employer. This policy applies to all terms and conditions of employment.

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