Deputy Care Operations Manager (Maidstone)

Orcutt Labs, Inc.; Maidstone; On-site; GBP 29,000 - 35,000; Full time

Job summary

An established industry player in secure patient transport is seeking dedicated individuals to join their team as Mental Health Transport Assistants. This full-time role offers a dynamic environment where you'll be responsible for the safe transport of vulnerable patients, ensuring their comfort and safety at all times. With a commitment to training and development, you'll receive comprehensive training in patient care, de-escalation techniques, and first aid. Enjoy a competitive salary, flexible working patterns, and a supportive workplace culture focused on respect and unity. If you're passionate about making a difference, this opportunity is perfect for you.

Benefits

Company pension

Refer a friend scheme

Health Care Cash plan

Employee Assistance Programme

Qualifications

• Must be over 21 due to insurance requirements.
• Passion for working in a fast-paced environment.

Responsibilities

• Support and transport vulnerable service users safely.
• Maintain patient safety and adhere to safe systems of work.

Skills

Valid Manual Driving Licence

Communication Skills

Ability to Work Under Pressure

Adaptability

Education

NVQ in Patient Care

Job description

Job Summary

Key Responsibilities Include:

• To support and transport vulnerable service users as part of a team.
• To be able to attend the office within one hour during on-call shifts.
• Maintain Enhanced DBS (organised and paid for during Induction).
• To provide a professional and caring service for all patients whilst in our care.
• To ensure that at all times patient safety remains paramount, and safe systems of work are adhered to.
• To support the care of patients during assessments in line with the Mental Health Act.
• Safe use of Company vehicles and equipment, preparing required patient paperwork, and driving to local and national locations.

Main duties of the job

Key Skills

• Valid Manual Driving Licence for the UK held for a minimum of 1 year.
• Age over 21 due to the company's insurance.
• Passion for working in a fast-paced environment.
• Able to reliably adapt and work well under pressure.
• Good written and verbal communication skills.

In Return, We Offer

Full Training: Including Patient Care, Patient Transport, De-Escalation Techniques, Physical Intervention, Handcuff training, First Aid. NVQs available.

• Company pension
• Refer a friend scheme
• Health Care Cash plan upon successful completion of 6 months probationary period
• Employee Assistance Programme

Menthal Health Transport Assistant: Fulltime 40.3 hours contract - Worked on a 4 on 4 off rolling shift pattern, alternating between 4 days and 4 nights.

Due to the nature of the Business and Client requirements, we reserve the right to change the working times with reasonable notice. Flexibility may be needed due to patient care needs.

This contract is paid at a blended rate of £14.29 p/h (Day, Night, and Weekend Shifts). Annual remuneration starts from £29,993.83 based on expected hours.

• Over-runs paid at £22p/h.
• Enhanced pay of £1.20 extra per hour for work at a Mental Health place of safety and bed watch activities.
• Shift pay enhancements are also available for some call-in or overtime shifts, additional £1.75p/h. Further details discussed during the interview process.

About Us

Our journey began in 2012. We specialise in secure patient transport and continue to grow. Our core values are Patient First, Respect, Openness, Unity, and Determination. We work with NHS trusts, private settings, and within the Restraint Reduction Network (RRN). We are proud to be the first and only Secure Patient Transport company in the UK to achieve this high standard of RRN training and care. In November 2023, we celebrated 10 years of service, expanding from Sussex to cover most of the UK and some international transfers, highlighting our growth and the dedication of our teams.

Date posted: 01 May 2025

Pay scheme: Salary of £29,993.83 per year, Contract: Permanent, Working pattern: Full-time, Part-time, Flexible working.