Deputy Care Operations Manager (Maidstone)

NHS; England; On-site; GBP 29,000 - 35,000; Full time

Job summary

A leading company in secure patient transport is seeking a Deputy Care Operations Manager in Maidstone. This full-time role involves overseeing patient care operations, supporting vulnerability, and ensuring compliance with health and safety standards while providing a professional service. Opportunities for training and development, competitive pay, and employee perks are part of the package.

Benefits

Full training, including First Aid.

Company pension.

Employee Assistance Programme.

Qualifications

• Full UK manual driving license with at least 1 year’s driving experience.
• Experience in the care sector.

Responsibilities

• Support and transport vulnerable service users as part of a team.
• Monitor and improve patient care standards.
• Manage rotas to optimize productivity and care standards.

Skills

Communication

Reliability

Adaptability

Job description

Deputy Care Operations Manager (Maidstone)

• To support and transport vulnerable service users as part of a team.
• To be able to attend the office within one hour during on-call shifts.
• Maintain an Enhanced DBS (organized and paid for during induction).
• To provide a professional and caring service for all patients in our care.
• To ensure patient safety remains paramount at all times, and safe systems of work are followed.
• To support patient care during assessments in line with the Mental Health Act.
• Safe use of company vehicles and equipment, preparing patient paperwork, and driving to local and national locations.

Main duties of the job

Key Skills:

• Valid UK manual driving license held for at least 1 year.
• Age over 21 due to company insurance policies.
• Passion for working in a fast-paced environment.
• Reliable, adaptable, and able to work well under pressure.
• Good written and verbal communication skills.

In return, we offer:

• Full training, including patient care, patient transport, de-escalation techniques, physical intervention, handcuff training, and First Aid. NVQs available.
• Company pension.
• Refer a friend scheme.
• Health Care Cash Plan after successful completion of a 6-month probation period.
• Employee Assistance Programme.

This is a full-time position: 40.3 hours per week on a 4 on, 4 off rolling shift pattern, alternating between days and nights.

Flexibility is required due to the nature of the business and client needs, which may involve shift time changes with reasonable notice.

The contract pays a blended rate of £14.29 per hour (day, night, and weekend shifts). The annual remuneration starts from £29,993.83 based on expected hours.

• Over-runs paid at £22 per hour.
• Additional £1.20 per hour for work at a Mental Health place of safety and bed watch activities.
• Shift pay enhancements of £1.75 per hour for some call-in or overtime shifts. Further details discussed during the interview process.

About us

Founded in 2012, we specialize in secure patient transport and continue to grow. Our core values are Patient First, Respect, Openness, Unity, and Determination. We work with NHS trusts, private settings, and are part of the Restraint Reduction Network (RRN).

We are proud to be the first and only secure patient transport company in the UK to achieve RRN training standards. In November 2023, we celebrated 10 years of service, expanding from Sussex to cover most of the UK, including some international transfers, providing 365-day care.

Job responsibilities

• Enforce health & safety standards daily to ensure legislative compliance.
• Act as a role model for quality patient care, embodying company values, policies, and procedures.
• Maintain a professional code of conduct within the team.
• Monitor and improve patient care standards, fostering a learning environment.
• Recruit, induct, develop, and retain team members.
• Motivate and communicate effectively with the team through meetings and coaching.
• Identify and develop team members' skills, managing poor performance appropriately.
• Ensure accurate use of electronic systems for data management, reviewing and resolving issues promptly.
• Balance administrative duties with patient care responsibilities.
• Engage in continuous professional development and reflective practice.
• Achieve business KPIs and objectives.
• Maintain vehicle standards at the highest level.
• Support and implement new company initiatives.
• Manage rotas to optimize productivity and care standards.
• Use reports and data for effective decision-making, including timesheet approvals.
• Support teams during on-call duties.
• Develop business opportunities through networking and client relationships.
• Maintain high professional standards to protect the SCUK brand.
• Collaborate with other departments for deployment, audits, and operational procedures.
• Ensure all activities comply with legislation.
• Perform any other reasonable duties as assigned.

Person Specification

Experience

• Full UK manual driving license with at least 1 year's driving experience.
• Experience in the care sector.

Disclosure and Barring Service Check

This role is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A DBS check will be required to verify any criminal convictions.