Deputy Care Operations Manager (Maidstone)

Integrated Care System; England; On-site; GBP 29,000 - 35,000; Full time

Job summary

A leading company specializing in secure patient transport is looking for a Deputy Care Operations Manager in Maidstone. The role involves overseeing patient care, ensuring safety standards, and managing a team to provide high-quality support to vulnerable service users in compliance with legal regulations.

Benefits

Company pension

Refer a friend scheme

Health Care Cash Plan after 6 months' probation

Employee Assistance Programme

Qualifications

• Valid UK manual driving license held for at least 1 year.
• Experience in the care sector.
• Over 21 years old due to insurance requirements.

Responsibilities

• Support patient care during assessments in line with the Mental Health Act.
• Ensure health & safety standards daily, complying with legislation.
• Monitor and improve patient care standards.

Skills

Communication

Adaptability

Reliability

Job description

Deputy Care Operations Manager (Maidstone)

• Support and transport vulnerable service users as part of a team.
• Attend the office within one hour during on-call shifts.
• Maintain an Enhanced DBS (organized and paid for during induction).
• Provide a professional and caring service for all patients.
• Ensure patient safety remains paramount at all times, adhering to safe systems of work.
• Support patient care during assessments in line with the Mental Health Act.
• Use company vehicles and equipment safely, prepare patient paperwork, and drive to local and national locations.

Main duties of the job

Key Skills:

• Valid UK manual driving license held for at least 1 year.
• Over 21 years old due to insurance requirements.
• Passion for working in a fast-paced environment.
• Reliable, adaptable, and able to work well under pressure.
• Good written and verbal communication skills.

In return, we offer:

Full Training: Patient Care, Patient Transport, De-Escalation Techniques, Physical Intervention, Handcuff training, First Aid. NVQs available.

• Company pension
• Refer a friend scheme
• Health Care Cash Plan after 6 months' probation
• Employee Assistance Programme

This is a full-time role (40.3 hours/week) on a 4 on 4 off rolling shift pattern, alternating between days and nights.

Working times may change with reasonable notice. Flexibility may be needed for patient care, including potential over-runs or hour reductions based on work levels.

Compensation includes a blended rate of £14.29/hour (day, night, and weekend shifts), with annual remuneration starting from £29,993.83 based on expected hours.

• Over-runs paid at £22/hour
• Extra £1.20/hour for work at a Mental Health place of safety and bed watch activities
• Additional £1.75/hour for some call-in or overtime shifts

About us

Founded in 2012, we specialize in secure patient transport and are committed to our core values: Patient First, Respect, Openness, Unity, and Determination. We work with NHS trusts, private settings, and within the Restraint Reduction Network (RRN). We are proud to be the first and only UK Secure Patient Transport company to achieve RRN training and care standards. Celebrating 10 years in November 2023, we have grown from one base in Sussex to covering most of the UK, including some international transfers, providing high-quality service 365 days a year.

Job responsibilities

• Ensure health & safety standards daily, complying with legislation.
• Role model quality patient care, company values, policies, and procedures.
• Uphold the Code of Conduct and foster professional behavior within the team.
• Monitor and improve patient care standards, encouraging learning and innovation.
• Recruit, induct, develop, and retain team members.
• Motivate and communicate professionally, facilitating team meetings and coaching.
• Identify development needs and manage performance issues.
• Manage electronic systems for data capture, review, and resolve issues promptly.
• Balance administrative duties with patient care responsibilities.
• Engage in continuous professional development and reflective practice.
• Achieve business KPIs and objectives.
• Maintain vehicle standards at the highest level.
• Support company initiatives and adapt to change.
• Manage rotas for optimal productivity and care standards.
• Use reports and data for decision-making and timesheet approval.
• Support teams on call.
• Develop business opportunities through networking and relationships.
• Maintain high professional standards to protect the SCUK brand.
• Collaborate with departments for deployments, audits, and procedures.
• Ensure all activities comply with legislation.
• Perform other reasonable duties as assigned.

Person Specification

Experience

• UK manual driving license with at least 1 year of driving experience.
• Experience in the care sector.

Disclosure and Barring Service Check

This role requires a Disclosure and Barring Service (DBS) check due to the nature of the work and legal requirements.