Deputy Care Operations Manager (Keynsham)

Integrated Care System; Keynsham; On-site; GBP 33,000 - 39,000; Full time

Job summary

A leading company specializing in secure patient transport is seeking a Deputy Care Operations Manager to oversee patient care and operations. This full-time role involves ensuring compliance with health and safety regulations, supporting staff, and managing logistics effectively while embodying the company's values.

Benefits

Full Training including Patient Care, Transport, De-Escalation Techniques.

Company pension.

Employee Assistance Programme.

Qualifications

• Full UK manual driving license for a minimum of 1 year.
• Experience working in the Care Sector.
• Age over 21 due to company insurance.

Responsibilities

• Support and transport vulnerable service users as part of a team.
• Ensure patient safety remains paramount.
• Manage electronic systems for data capture.

Skills

Good written and verbal communication skills

Ability to work well under pressure

Passion for working in a fast-paced environment

Job description

Deputy Care Operations Manager (Keynsham)

• To support and transport vulnerable service users as part of a team.
• To be able to attend the office within one hour during on-call shifts.
• Maintain Enhanced DBS (organised and paid for during Induction).
• To provide a professional and caring service for all patients whilst in our care.
• To ensure that at all times patient safety remains paramount, and safe systems of work are adhered to.
• To support the care of patients during assessments in line with the Mental Health Act.
• Safe use of Company vehicles and equipment, preparing required patient paperwork, and driving to local and national locations.

Main duties of the job

Key Skills:

• Valid Manual Driving Licence for the UK held for a minimum of 1 year.
• Age over 21 due to the company's insurance.
• Passion for working in a fast-paced environment.
• Able to reliably adapt and work well under pressure.
• Good written and verbal communication skills.

In return, we offer:

• Full Training: Including Patient Care, Patient Transport, De-Escalation Techniques, Physical Intervention, Handcuff training, First Aid. NVQs available.
• Company pension.
• Refer a friend scheme.
• Health Care Cash plan upon successful completion of 6 months probationary period.
• Employee Assistance Programme.

Mental Health Transport Assistant: Full-time 46.25 hours contract, worked on a 4 on 4 off rolling shift pattern, alternating between 4 days and 4 nights.

Due to the nature of the Business and Client requirements, we reserve the right to change the working times with reasonable notice. Flexibility may be required due to patient care needs, which could result in over-runs or hours adjustments.

This contract is paid at a blended rate of £14.09 p/h (Day, Night, and Weekend Shifts). Annual remuneration starts from £33,896.20 based on expected hours.

• Over-runs paid at £22 p/h.
• Enhanced pay of £1.20 extra per hour for work at a Mental Health place of safety and bed watch activities, supporting ward staff.
• Shift pay enhancements are available for some call-in or overtime shifts, additional £1.75 p/h. Further details will be discussed during the interview process.

About us

Our journey began in 2012. We specialise in the delivery of secure patient transport and continue to grow. We are passionate about our PROUD core values: Patient First, Respect, Openness, Unity, and Determination. We work in partnership with NHS trusts, private settings, and within the Restraint Reduction Network (RRN).

We are proud to be the first, and currently the only, Secure Patient Transport company in the UK to achieve this high standard of RRN training and care. In November 2023, we celebrated 10 years in business as a niche secure transport provider, expanding from one base in Sussex to covering most of the UK, including some international transfers, and highlighting our teams' positive impact and excellent service, 365 days a year.

Job responsibilities

• Enforce all aspects of health & safety, monitoring standards daily to ensure legislative compliance.
• Act as a role model for quality patient care, embodying company values, policies, and procedures.
• Be the custodian of the Code of Conduct, promoting professional behaviour within the team.
• Monitor patient care standards, foster a learning culture, and implement improvements.
• Coordinate recruitment, induction, development, and retention of team members.
• Motivate and care for the team through professional communication, meetings, teamwork, and coaching.
• Identify development needs and manage performance for improvement.
• Manage electronic systems for data capture, review, and resolve issues promptly.
• Balance administrative duties with patient care during transitions.
• Maintain own professional development and reflective practice.
• Achieve business KPIs, goals, and objectives.
• Ensure vehicle standards are maintained at high levels.
• Support and implement new company initiatives.
• Manage rotas for optimal productivity and care standards.
• Utilise reports and data for effective decision-making, including timesheet approval.
• Support teams when on call.
• Engage in business development through networking and client relationships.
• Uphold the SCUK brand's integrity by maintaining high standards.
• Collaborate with departments for deployment, audits, and SOPs.
• Ensure all activities comply with legislation.
• Perform any other reasonable duties as assigned.

Person Specification

Experience

• Full UK manual driving license and a minimum of 1 year driving experience.
• Experience working in the Care Sector.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A DBS check will be required to check for any previous criminal convictions.