Deputy Care Manager - Cardiff Supported Living

Keys Group; Cardiff; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Annual leave 5.6 weeks

Blue Light Card

NEST Pension Scheme

Cycle to Work

Full Induction & Intro programme

Referral bonus £500

Job summary

Keys Group is seeking a Deputy Care Manager for Cardiff Supported Living. You will support the Care Home Manager in day-to-day operations across 24/7 care settings, manage staff, oversee care plans and ensure regulatory compliance.

The role requires strong leadership, experience in supported living, and a commitment to person-centred care, with opportunities for professional development and a competitive benefits package.

Qualifications

• Proven experience as a Deputy Manager in supported living, care, or similar settings.
• Strong leadership and collaborative working skills.
• Experience recruiting, training and supervising care staff.
• Commitment to high standards of person-centred care.
• Good knowledge of CQC regulations and best practice.

Responsibilities

• Support the Care Home Manager in overall facility management, including staff and resident care.
• Assist in recruitment, training and supervision of care staff, ensuring regulatory compliance.
• Oversee assessment, care planning and implementation of resident care plans.
• Monitor quality of care and implement improvements.
• Maintain accurate records including files, rosters and finances.
• Act as a point of contact for residents, families and external stakeholders.

Skills

Deputy Manager experience

Leadership skills

Staff management

Person-centred care

CQC knowledge

Education

NVQ Level 3

Diploma in Health and Social Care

Job description

Deputy Care Manager - Cardiff Supported Living

JOB ROLE:Deputy Care Manager - Adult Residential

LOCATION:CardiffSupported Living Services

HOURS:37.5 hours per week

About Us:

Our Cardiff team provides personalized support tailored to each individual — whether that’s 24-hour care, overnight assistance, or bespoke packages. You’ll work in a variety of settings, including shared houses, individual flats, and family homes, supporting people to manage their own tenancies and daily lives.

Key Responsibilities:

• Support the Care Home Manager in the overall management of the facility, including staff management, resident care, and administrative tasks.
• Assist in the recruitment, training, and supervision of care staff, ensuring compliance with regulatory standards and best practices.
• Oversee the assessment, care planning, and implementation of care plans for residents, ensuring their individual needs and preferences are met.
• Monitor and evaluate the quality of care provided, identifying areas for improvement and implementing necessary changes.
• Maintain accurate and up-to-date records, including resident files, staff rosters, and financial documents.
• Act as a point of contact for residents, families, and external stakeholders, addressing any concerns or inquiries promptly and professionally.
• Ensure compliance with relevant legislation, regulations, and company policies, promoting a safe and supportive environment for residents and staff.
• Participate in regular meetings and training sessions, contributing to the continuous professional development of the team.

What we’re looking for:

• Proven experience as a Deputy Manager (or a strong leadership role within supported living, care, or a similar setting)
• A relevant qualification in health or social care (e.g., NVQ Level 3,Diploma in Health and Social Care).
• Strong leadership skills with the ability to work collaboratively with others
• Experience managing, motivating, and supporting staff teams
• A commitment to delivering high standards of person-centred care
• Good knowledge of CQC regulations and best practice
• Annual Leave - Enjoy 5.6 weeks of annual leave inclusive of 8 public holidays.
• DBS Check Paid - Your Enhanced DBS check, is fully covered by Keys Group, along with any required renewals.
• Qualifications & Career Development - Unlock your potential with our support! We offer a variety of QCF qualifications, providing opportunities for professional growth and opening doors to further career advancement.
• Fair & Competitive Pay - At Keys Group, we pride ourselves on fair and competitive pay. As a Real Living Wage Employer, we ensure fair pay for all, with enhanced pay scales that transparently recognise your qualifications and experience.
• Blue Light Card- at High Street retailers, days out, gifts, holidays and even when buying a car, available via a Blue Light card that you will have access to as a Health and Social Care Employee
• Referral Bonus - Refer talented individuals to Keys Group and split a £500 bonus when they successfully join and complete their probation.
• Care First- We care about your well-being and that's why we're pleased to offer our employees an Employee Assistance Program. If you need someone to talk to, the EAP is here for you - confidentially and at no cost.
• Circle - Your hub for wellbeing, engagement and discounts. From tailored exercise advice and healthy eating tips to counselling and savings on everyday purchases, Circle has you covered.
• NEST Pension Scheme - Save for your retirement with a matched contribution of up to 3% from Keys Group.
• Long Service Awards -It's our way of saying a heartfelt thank you for everything you do.
• Cycle to Work Scheme- You could save up to 42% on a brand-new bike and accessories.
• Full Induction & Introductory Programme - Begin your journey with a paid-for comprehensive onboarding to set you up for success.

About Keys:

Keys Care provides safe, supportive homes for adults and children, offering tailored services and specialist support to help people thrive. Through our Connected Support approach, we empower individuals to build stability, resilience, and a strong sense of belonging

We are proud to be an Equal Opportunities Employer and welcome applications from all sections of the community. We are also committed to supporting the Armed Forces community through our Armed Forces Covenant.

Eligible candidates from military backgrounds are guaranteed an interview – please include details of your service on your CV.

Please note that due to the vulnerable nature of the people that we support, all applicants must be over the age of 18

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Deputy Care Manager - Cardiff Supported Living