Deputy Care Manager

Home Instead; Chesterfield; On-site; GBP 25,000 - 27,000; Full time

Job summary

A leading care provider in Chesterfield is seeking a Deputy Care Manager to ensure outstanding, person-centred care for Clients. In this role, you will support the Registered Care Manager with daily operations, conduct service reviews, and assist in Client onboarding. The ideal candidate will have relevant leadership experience, strong communication skills, and a passion for delivering exceptional care. This position offers a salary range of £25,000 to £27,000 per annum, depending on experience and includes on-call duties.

Qualifications

• Minimum 2 years in a senior or managerial role.
• At least 1 year practical care experience.
• Ability to handle challenging situations with professionalism.

Responsibilities

• Support the management of Client care.
• Conduct Service Reviews and Quality Assurance checks.
• Assist with Client acquisition and onboarding.

Skills

Leadership experience

Planning and organization

Compassionate communication

Attention to detail

Commercial awareness

Education

Level 2 Diploma in Health and Social Care or equivalent

Tools

Digital systems proficiency

Job description

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The Deputy Care Manager plays a vital role in ensuring that Clients receive outstanding, person-centred care while supporting the growth and operational excellence of the business. Working closely with the Registered Care Manager and Care Manager, this role involves overseeing daily care operations, maintaining up-to-date care processes, and ensuring all tasks are completed efficiently. The Deputy Care Manager provides leadership, guidance, and support to Care Professionals, ensuring the highest standards of service delivery.

The Role

• Support the Registered Care Manager and Care Manager in the day-to-day management of Client care, stepping into the Care Manager role when required.
• Conduct Service Reviews and Quality Assurance checks, identifying opportunities for continuous improvement and business growth.
• Assist with Client acquisition, onboarding, and initial care setup, including Clients with complex care needs.
• Provide confident, professional introductions of Care Professionals to Clients, ensuring best practices are followed.
• Support Care Professionals through shadowing and training visits, particularly in areas such as medication, moving and handling, and complex care.
• Create and update detailed, person-centred care plans in collaboration with Clients and their families, using the Birdie system.
• Accurately manage medication records and updates within Birdie, and support Care Professionals in medication administration.
• Manage the Team Dashboard and contribute to business projects and initiatives.
• Deliver hands-on care to Clients as needed, maintaining a visible and supportive presence.
• Participate in the On-Call Rota, including weekend coverage, to provide responsive support to Clients and the care team.
• Answer telephone calls professionally, actioning and resolving messages promptly.
• Maintain effective communication and working relationships with all stakeholders, including Care Professionals, Clients, families, and external partners.
• Champion the Home Instead ethos and business model, upholding company standards and values.
• Ensure compliance with Equality, Diversity, and Equal Opportunities policies in both employment and service delivery.
• Represent the business professionally in networking and community engagement to support growth.
• A warm, friendly, and approachable personality with a passion for delivering exceptional care.
• A confident communicator including a professional telephone manner, the ability to write quality records and converse at all levels.
• Demonstrated leadership experience (minimum 2 years in a senior/ team leader/supervisor/manager role).
• At least 1 year practical care experience in a Health or Social Care environment
• Strong planning, time management, and organisational skills.
• High attention to detail and ability to manage a fast-paced, changing environment.
• Commercial awareness and a proactive approach to business development.
• Ability to write high-quality care plans and manage medication records accurately.
• Resilient, tenacious, and compassionate, with a “can do” attitude.
• Smart, professional appearance and a positive role model for others.
• Self-motivated, goal-oriented, and committed to continuous learning and career progression.
• Able to handle challenging situations with professionalism and empathy

Job Description

The Deputy Care Manager plays a vital role in ensuring that Clients receive outstanding, person-centred care while supporting the growth and operational excellence of the business. Working closely with the Registered Care Manager and Care Manager, this role involves overseeing daily care operations, maintaining up-to-date care processes, and ensuring all tasks are completed efficiently. The Deputy Care Manager provides leadership, guidance, and support to Care Professionals, ensuring the highest standards of service delivery.

The Role

• Support the Registered Care Manager and Care Manager in the day-to-day management of Client care, stepping into the Care Manager role when required.
• Conduct Service Reviews and Quality Assurance checks, identifying opportunities for continuous improvement and business growth.
• Assist with Client acquisition, onboarding, and initial care setup, including Clients with complex care needs.
• Provide confident, professional introductions of Care Professionals to Clients, ensuring best practices are followed.
• Support Care Professionals through shadowing and training visits, particularly in areas such as medication, moving and handling, and complex care.
• Create and update detailed, person-centred care plans in collaboration with Clients and their families, using the Birdie system.
• Accurately manage medication records and updates within Birdie, and support Care Professionals in medication administration.
• Manage the Team Dashboard and contribute to business projects and initiatives.
• Deliver hands-on care to Clients as needed, maintaining a visible and supportive presence.
• Participate in the On-Call Rota, including weekend coverage, to provide responsive support to Clients and the care team.
• Answer telephone calls professionally, actioning and resolving messages promptly.
• Maintain effective communication and working relationships with all stakeholders, including Care Professionals, Clients, families, and external partners.
• Champion the Home Instead ethos and business model, upholding company standards and values.
• Ensure compliance with Equality, Diversity, and Equal Opportunities policies in both employment and service delivery.
• Represent the business professionally in networking and community engagement to support growth.

Essential criteria

• A warm, friendly, and approachable personality with a passion for delivering exceptional care.
• A confident communicator including a professional telephone manner, the ability to write quality records and converse at all levels.
• Demonstrated leadership experience (minimum 2 years in a senior/ team leader/supervisor/manager role).
• At least 1 year practical care experience in a Health or Social Care environment
• Strong planning, time management, and organisational skills.
• High attention to detail and ability to manage a fast-paced, changing environment.
• Commercial awareness and a proactive approach to business development.
• Ability to write high-quality care plans and manage medication records accurately.
• Resilient, tenacious, and compassionate, with a “can do” attitude.
• Smart, professional appearance and a positive role model for others.
• Self-motivated, goal-oriented, and committed to continuous learning and career progression.
• Able to handle challenging situations with professionalism and empathy

Qualifications

Level 2 Diploma in Health and Social Care or equivalent

Additional Information

Requirements:

• Clear DBS (Disclosure and Barring Service) check.
• Full driving licence and daily access to a car.
• Confident in using a variety of digital systems and technology.
• Strong understanding of confidentiality and current care legislation.
• A team player who takes ownership and demonstrates accountability.

The Deputy Manager works 5 out of 7 days on a rota system, including alternate weekends and on call duties.

Salary: £25,000 - £27,000 per annum, dependent on experience

We encourage applications from all sections of the community as we want to reflect the local area in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment.

This role is subject to DBS enhanced disclosure.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.