Deputy Care Manager

Melody Care; Alton; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading company in home care services is seeking a Deputy Care Manager to assist in delivering effective care services. This role involves crucial communication between clients and carers, supporting the Care Manager with various operational tasks while ensuring quality and compliance in care delivery.

Qualifications

• Experience in the care sector.
• Commitment to achieving Level 3 NVQ/QCF/RQF.
• A Social Care Portfolio (e.g., record of courses attended).

Responsibilities

• Act as primary communicator between clients and professional carers.
• Assist the Care Manager with day-to-day operations.
• Organize and conduct regular supervision sessions with professional carers.

Skills

Communication Skills

Organizational Skills

Independence

Problem-Solving

Education

NVQ/QCF/RQF Level 2 in Health & Social Care

NVQ/QCF/RQF Level 3 in Health & Social Care

Job description

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To support the Registered Manager in ensuring the effective delivery of care services.

Below is a list of the duties and responsibilities you may be asked to undertake as Deputy Care Manager:

Client and Professional Carer Communication:

Act as the primary communicator between clients and professional carers.

Address and resolve queries from clients and professional carers.

Co-ordinate with multidisciplinary teams to ensure seamless care delivery.

Support for Care Manager:

Assist the Care Manager with day-to-day operations, including support for other branches as needed.

Maintain up-to-date personnel files for professional carers.

Organise and conduct regular supervision sessions with professional carers.

Assist with scheduling care visits.

Client Care and Planning:

Attend client reviews and update care plans accordingly.

Participate in new client meetings, complete initial assessments, and develop care plans.

Maintain all client records in the Care Planning App and create corresponding office files.

Meetings and Training:

Arrange and participate in regular staff and management meetings.

Attend training courses that enhance job performance.

Quality Assurance:

Engage in quality assurance and auditing processes, addressing any concerns that arise.

Ensure all communications are accurately logged in the appropriate records.

Recruitment and Selection:

Support the Registered Manager in interviewing and selecting new professional carers.

On-Call Responsibilities:

Be part of the on-call team outside regular office hours, providing support as needed.

General Duties:

Cover care calls in case of emergencies

Additional duties may be assigned as required, within the competence of the post holder.

About The Role

Essential Qualifications:

Experience: Experience in the care sector.

Certifications:

NVQ/QCF/RQF Level 2 in Health & Social Care, with a commitment to achieving Level 3.

A Social Care Portfolio (e.g., record of courses attended).

Desired Qualifications:

NVQ/QCF/RQF Level 3 in Health & Social Care.

Person Specification:

The following personal attributes are essential for this role:

Communication Skills: Strong verbal and written communication skills.

Organizational Skills: Ability to manage tasks efficiently and effectively.

Independence: Self-reliance, self-motivation, and the ability to work independently.

Problem-Solving: Resourcefulness and proactivity in addressing issues.

Experience:

Coordination of care schedules.

Office administration.

Reliability, discretion, diplomacy, and patience.

A caring nature and the ability to work flexibly.

Skills Needed

About The Company

Melody Care is a leading provider of high-quality home care services, committed to delivering personalized and compassionate care that enhances the quality of life for clients. Founded with a passion for helping others, the company has grown to serve communities with a focus on professionalism and kindness. Melody Care's dedicated team of caregivers is supported through continuous training and development, ensuring they provide the best care possible while growing in their careers. The company prides itself on fostering a culture of respect, support, and excellence.

Company Culture

At Melody Care, our culture is built on compassion, respect, and teamwork. We believe in creating a positive and supportive environment where every team member feels valued and empowered to make a difference. We’re committed to continuous learning and professional growth, ensuring that our staff have the tools and opportunities to excel in their roles. Our focus on collaboration and communication fosters a strong sense of community, allowing us to deliver the highest standard of care to our clients while supporting each other.

Desired Criteria

• NVQ/QCF/RQF Level 3 in Health & Social Care.

Required Criteria

• Experience in the care sector.
• NVQ/QCF/RQF Level 2 in Health & Social Care, with a commitment to achieving Level 3.
• A Social Care Portfolio (e.g., record of courses attended).

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Created on 30/06/2025 by TN United Kingdom