Deputy Care Manager

Nightingale Hammerson; Alton; On-site; GBP 25,000 - 30,000; Full time

Job summary

A care management organization in Alton is looking for a Care Coordinator to oversee client care and support the Registered Care Manager. Responsibilities include maintaining personnel files, attending client reviews, and liaising with carers. The ideal candidate has excellent communication skills and previous supervisory experience. A full UK driving licence and flexibility for on-call duties are required.

Qualifications

• Experience in a similar care management or supervisory role.
• Flexibility to participate in on-call duties.
• Full UK driving licence and access to a car if required.

Responsibilities

• Act as the key point of contact between clients and professional carers.
• Assist in managing the daily operations of the branch.
• Maintain accurate personnel files for all carers.
• Attend client reviews and update care plans as needed.
• Organise and participate in regular staff meetings.

Skills

Communication skills

Organisational skills

Interpersonal skills

Time-management skills

Job description

Principal Responsibilities
Client and Carer Communication

• Act as the key point of contact between clients and professional carers.
• Respond promptly and effectively to queries or concerns raised by clients or carers.
• Liaise with external professionals and multidisciplinary teams to ensure continuity and quality of care.

Support for the Registered Care Manager

• Assist in managing the daily operations of the branch and provide support to other branches when required.
• Work collaboratively with the Care Manager to ensure the smooth running of all care services.

Personnel Management

• Maintain accurate and up-to-date personnel files for all carers.
• Organise and carry out regular supervision and performance reviews for carers.
• Assist with the coordination and scheduling of care visits.

Client Care and Planning

• Attend client reviews and update care plans as needed.
• Participate in new client assessments and prepare initial care plans.
• Ensure client information is accurately recorded and maintained both digitally (e.g. Care Planning App) and in office files.

Meetings and Training

• Organise and participate in regular staff meetings and management discussions.
• Attend relevant training courses to enhance skills and knowledge in line with the role.

Quality Assurance

• Support quality assurance and auditing processes.
• Investigate and resolve any concerns, ensuring communication is appropriately logged and documented.

Recruitment and Selection

• Assist the Registered Care Manager in interviewing and selecting new care staff.

On-Call Responsibilities

• Be part of the on-call rota to provide support outside of standard working hours.

General Duties

• Cover emergency care calls when necessary.
• Undertake any other duties that fall within the scope and competence of the role as required.

Person Specification

• Experience in a similar care management or supervisory role
• Excellent communication and interpersonal skills
• Ability to work flexibly, including participation in on-call duties
• Strong organisational and time-management abilities
• Full UK driving licence and access to a car (if required for the role)

Salary / Benefits:30,000