Deputy Business Director

Sodexo; Romford; On-site; GBP 80,000 - 85,000; Full time

Job summary

An established industry player is seeking a Deputy Business Director to lead operational management and enhance service delivery in a healthcare setting. This dynamic role involves overseeing financial performance, ensuring compliance with governance processes, and fostering strong relationships with clients and stakeholders. The ideal candidate will possess senior-level business management expertise, a strong track record in client relationship management, and a results-driven approach. Join a company that values its employees and offers excellent benefits, including a competitive salary and performance-related bonuses, while making a meaningful impact in the health and care sector.

Benefits

Performance-related bonus up to 15%

£1,300 flexible benefit fund

Employer pension contribution

Life assurance – 1 x annual salary

Qualifications

• Experience managing multi-service operations in healthcare.
• Proven financial management experience with P&L responsibility.

Responsibilities

• Lead operational management and ensure compliance with policies.
• Build strong client relationships and drive service excellence.

Skills

Leadership

Client Relationship Management

Financial Management

Operational Management

Risk and Compliance Management

Communication Skills

Continuous Improvement

Education

Senior-level Business Management Expertise

Experience in Healthcare Environment

Job description

Job Description

• Deputy Business Director
• 40 Hours per week

The Deputy Business Director is responsible for leading the operational management, performance, and compliance of all Soft FM services. This role ensures adherence to Sodexo and Trust policies while driving service innovation, financial performance, and continuous improvement. The manager will develop business plans, oversee budgets, and maintain service standards in line with contractual agreements.

Additionally, they will foster strong relationships with key stakeholders, ensure high levels of client and service user satisfaction, and uphold governance processes. Acting as a deputy for the Business Director, they will also champion workforce management, health & safety, and efficiency initiatives to enhance operational excellence.

What you’ll do:

1. Leadership & People – Lead by example, reinforcing company values, effective communication, and team development. Manage recruitment, performance, and employee progression in line with HR policies.
2. Risk, Governance & Compliance – Ensure full compliance with risk, governance, and reporting processes, including cash and stock control where applicable.
3. Financial Management – Oversee financial performance, contribute to monthly reviews, and implement improvement plans to achieve budget targets.
4. Client & Team Relationships – Build and maintain strong client and customer relationships, aligning Sodexo’s services with client business objectives and fostering a collaborative culture.
5. Operational Management – Oversee contract operations, ensure legal and regulatory compliance, implement health & safety procedures, and deputise for the Business Director when required.
6. Service Excellence – Drive brand integrity, compliance, and corporate social responsibility while embedding service excellence initiatives aligned with client needs.
7. Continuous Improvement – Enhance service quality, boost efficiency, and optimise financial performance through ongoing development and monitoring.

What you Bring:

• Experience managing multi-service operations within a healthcare environment.
• Preferably experienced in Private Finance Initiative (PFI) contracts within healthcare.
• Senior-level business management expertise.
• Strong track record in client relationship management with the ability to influence key stakeholders.
• Skilled in overseeing operations within agreed specifications, demonstrating P&L expertise, commercial insight, and strong financial acumen.
• Results-driven with exceptional communication skills.
• Proven financial management experience, including P&L responsibility for projects exceeding £15M.

What we offer:

Working with Sodexo is more than just a job. You'll be part of a company that values you and provides opportunities to act with purpose and thrive.

We offer a salary of £80,000 - £85,000 (depending on experience) plus access to a range of excellent benefits, including:

• performance-related bonus up to 15%
• £1,300 flexible benefit fund
• Employer pension contribution
• Life assurance – 1 x annual salary.

For more information on all the great benefits Sodexo offer to support you and your loved ones, check out the attached Benefits Guide at the bottom of this advert!

Join Sodexo, a global leader in services that improve quality of life and take your career to the next level in a dynamic and impactful role.

Lead with empathy. Belong in Health and Care.