Deputy Boutique Manager, Old Bond Street

JAEGER-LECOULTRE; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading luxury brand is seeking a Deputy Boutique Manager to uphold and elevate the Boutique's prestige. This role involves maximizing sales, maintaining exceptional client experiences, and fostering a motivated team. The ideal candidate will have extensive retail experience and proven leadership skills in luxury settings.

Qualifications

• Extensive experience in Luxury Goods Retail.
• Previous team management experience required.
• Strong luxury service perception and proactive approach.

Responsibilities

• Assist the Boutique Director in achieving turnover and KPI targets.
• Manage and ensure Store Operations follow corporate guidelines.
• Provide training plans and career development for team.

Skills

Luxury Goods Retail

Team Management

KPI Management

Interpersonal Skills

Organizational Skills

Education

Good education

Job description

Deputy Boutique Manager, Old Bond Street

(Permanent, Full-Time)

HOW WILL YOU MAKE AN IMPACT?

As Jaeger-LeCoultre Deputy Boutique Manager, you will play a key role in representing the Maison, building and maintaining the Boutique's reputation by exceeding client expectations and maximizing sales opportunities to reach targets.

Agile, resilient, and connected, you will embrace new retail services while maintaining excellent operational standards as per Jaeger-LeCoultre policies.

Finally, you will be responsible for fostering team spirit and overseeing team members to exceed targets and achieve boutique KPIs.

Key responsibilities:

Boutique KPIs

• Assist the Boutique Director in achieving monthly and yearly Boutique turnover and KPI targets set by the brand
• Achieve personal targets (quantitative and qualitative)
• Deliver a flawless in-store journey to clients, inspiring team members
• Manage and ensure Store Operations follow corporate guidelines
• Ensure the highest level of service to After Sales Clients
• Proactively manage complaints

Boutique Management and team leadership

• Assist the Boutique Director in driving, monitoring, and reporting on the performance of the boutique and team members with routines such as morning briefs and coaching sessions
• Ensure store operations and procedures are followed to enable the team to perform at their best
• Provide training plans and career development to motivate the team
• Coach and organize training and development needs
• Act as a business enabler to grow and engage the VVIC clients database

Business development

• Leverage London's and Mayfair's strategic location to grow Jaeger-LeCoultre's business
• Participate in networking activities and client events
• Use affinity partnerships and contacts to boost sales and traffic
• Develop individual client relationships and prospects

Retail and Service Excellence

• Ensure the 'Selling Ceremony' is respected and deliver an excellent client journey
• Deepen knowledge of the client database and oversee CRM activities
• Aim for 100% Mystery Shopping results
• Represent the Maison as an ambassador, maintaining its image
• Coordinate with marketing on visual and merchandising standards
• Maintain impeccable grooming standards

Outreach

• Develop relationships and build a network of key contacts
• Participate in off-site events and clienteling activities

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• Extensive experience in Luxury Goods Retail
• Previous team management experience
• Understanding of KPI management
• Good education, etiquette, and presentation skills
• Strong luxury service perception and proactive approach
• Excellent interpersonal skills for international clientele
• Ability to develop a network
• Strong organizational skills and performance management abilities

WHAT MAKES OUR GROUP DIFFERENT?

Our strength lies in our diversity, fostering untapped potential through arts, cultures, and human skills.

- We value freedom, loyalty, and solidarity.

- We foster empathy, curiosity, courage, humility, and integrity.

- We care for the world we live in.

YOUR JOURNEY WITH US:

Our recruitment process includes:

1. Introductory call within 2 weeks of application
2. Interview with the Senior HR Business Partner
3. Interview with the Sales Manager
4. Interview with the International Commercial Development Director

LEARN MORE ABOUT LIFE AT RICHEMONT:

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