Deputy Boutique Manager - New Bond Street

Richemont; London; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading luxury company is seeking a Manager to support the UK Retail Director in London. The role involves optimizing sales, managing the team, and ensuring exceptional customer service. Ideal candidates will have extensive luxury retail management experience, strong leadership skills, and a commitment to customer satisfaction.

Qualifications

• Extensive management experience in luxury retail is required.
• Strong leadership and customer service skills are essential.
• Excellent communication skills in English.

Responsibilities

• Support the UK Retail Director in customer loyalty and sales team management.
• Ensure a smooth operation of the store by managing team performance.
• Oversee financial, administrative, and audit management of the store.

Skills

Leadership

Customer Service

Analytical Skills

Organizational Skills

Communication

Job description

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LONDON, LND, GB

Permanent

OUR STORY

Since its inception, Vhernier has embodied the artistry and innovation of Milanese elegance, redefining jewelry with a bold approach to design and craftsmanship. Known for its sculptural beauty and commitment to sustainability, Vhernier harmonizes timeless aesthetics with modern minimalism, crafting each piece as a work of art. With a passion for unusual materials, such as titanium and the rarest gems, the House creates creations that are both groundbreaking and understated. From hand-sculpted forms to the soul of craftsmanship, Vhernier celebrates the art of simplicity, inviting you into a world where elegance is an exploration of beauty, vision, and creativity.

Position: Permanent, Full Time

Role Overview:

You will support the UK Retail Director in their duties by building customer loyalty, leading the sales team to optimize and increase turnover, and ensuring the store's profitability. In the absence of the UK Retail Director, you will act as the operational and managerial relay to the New Bond Street team.

HOW WILL YOU MAKE AN IMPACT?

• Develop turnover by selling and building customer loyalty, ensuring compliance with business practices
• Guarantee the customer experience and uphold customer service standards
• Contribute to product presentation and development
• Handle customer disputes, process special orders, and collaborate with operational departments for follow-up

Management Responsibilities:

• Manage the team in support of the UK Retail Manager to ensure smooth store operations and achievement of objectives
• Ensure the safety of people and property
• Create a positive, dynamic work environment by setting performance objectives and providing constructive feedback
• Develop and train team members
• Maintain presence on the shop floor
• Manage schedules, promote the brand locally, and develop customer relationships (clienteling, gifting, customer treatment)
• Implement and utilize sales support and clienteling tools

Administrative Responsibilities:

• Oversee financial, administrative, and audit management of the store
• Supervise cash transactions and ensure procedural compliance
• Monitor stock, organize inventories, and control after-sales service operations
• Manage general housekeeping and liaise with support services
• Analyze commercial and financial indicators, prepare weekly reports
• Contribute to business planning to positively impact the store's performance

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• Extensive management experience, especially in luxury retail
• Excellent communication skills in English
• Availability to work retail hours, including weekends
• Strong leadership and customer service skills
• Ability to thrive in a fast-paced retail environment with a flexible mindset
• Excellent analytical, organizational, and interpersonal skills
• Proactive in analyzing business needs and human resources
• Ability to motivate and develop a team

WHAT MAKES OUR GROUP DIFFERENT?

• We value diversity in arts, cultures, and human skills, fostering untapped potential
• We cherish freedom, collegiality, loyalty, and solidarity
• We promote empathy, curiosity, courage, humility, and integrity
• We care for the environment

YOUR JOURNEY WITH US:

• Initial screening call with Richemont Talent Team