Deputy Boutique Manager - Harrods, Jewellery

Buccellati; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A luxury jewelry brand is seeking an Assistant Boutique Manager at Harrods, London. In this role, you will support the Boutique Manager, drive sales, enhance client relationships, and ensure high standards of service. You’ll motivate a team and represent the brand with elegance. Strong leadership experience in luxury retail is vital for success in this dynamic environment.

Qualifications

• Experience in luxury retail or hospitality is preferred.
• Ability to work retail hours, including weekends.
• Proactive approach to business and human resource needs.

Responsibilities

• Support the Boutique Manager in managing the Buccellati concession.
• Drive sales and enhance client relationships.
• Implement local strategies and motivate the team.
• Ensure exceptional client experience and resolve complaints.

Skills

Deputy Management experience

Fluent in English

Strong leadership skills

Excellent analytical skills

Interpersonal communication skills

Ability to work in a fast-paced environment

Job description

How will you make an impact?

Assistant Boutique Manager, Harrods - Jewellery

(Permanent, Full Time)

As the Assistant Boutique Manager, you will support the Boutique Manager in the overall management of the Buccellati concession within Harrods. You will play a key role in driving sales, enhancing client relationships, and ensuring the highest standards of client service. You will be responsible for implementing local strategies, motivating the team, and representing the Buccellati brand with elegance and professionalism. In the Boutique Manager's absence, you will assume full responsibility for the boutique's operations.

How will you make an impact:

Sales & Business Development:

• Drive the sales team to consistently achieve or exceed sales targets.
• Implement business development strategies and boutique action plans.
• Analyze sales results and identify opportunities for growth.
• Support the team in implementing CRM strategies to improve client acquisition and retention.
• Assess local market opportunities and adapt sales strategies accordingly.

Team Management & Development:

• Motivate, support, and develop Sales Associates through coaching and training.
• Conduct regular team meetings to communicate targets and best practices.
• Manage administrative and HR tasks, including rota arrangements, commissions, and absence control.
• Support the integration of newly recruited staff into the boutique.

Client Experience & Relationships:

• Ensure the team provides an exceptional and personalized client experience.
• Foster the development of long-term client relationships to drive repeat business.
• Lead by example on the sales floor, ensuring a model luxury experience for clients.
• Address and resolve client complaints promptly and professionally.

Efficient Concession Operations:

• Support cost control, ensure compliance with procedures (stock, security), and collaborate with the Mayfair team.

Brand & Product Expertise:

• Maintain deep brand and product knowledge, promote service tools, and ensure adherence to security protocols.

Brand Representation:

• Uphold the Buccellati image through professional conduct, boutique maintenance, and staff presentation.

How will you experience success with us?

• Deputy Management experience, ideally in luxury retail or hospitality.
• Fluent in English; additional language skills are a plus.
• Available to work retail hours, including weekends.
• Strong leadership skills.
• Ability to work in a fast-paced retail store environment.
• Flexible mindset with the ability to embrace changes.
• Excellent analytical, organizational, and interpersonal communication skills.
• Proactive approach to analyzing business and human resource needs.
• Ability to project an approachable and professional image in personal appearance, manner, and demeanor.
• Ability to motivate and develop a team as per Buccellati’s image.

What makes our group different?

Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.

• We value freedom, collegiality, loyalty, and solidarity.
• We foster empathy, curiosity, courage, humility, and integrity.
• We care for the world we live in.

Your journey with us:

We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:

• Initial screening call with Richemont Talent Team
• Interview with the HR Manager
• Interview with the Hiring Manager