Deputy Boutique Manager - BirminghamTAG HeuerReference: TAGH01947

LVMH Group; Birmingham; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join a leading luxury brand in Birmingham as a retail manager, where you will drive sales, lead a team, and enhance client experiences. Utilize your management expertise in a vibrant environment and collaborate with a dynamic team focused on achieving success while embodying the brand's values.

Qualifications

• Management experience in a luxury retail environment is required.
• Mastery of selling skills and sales KPIs.
• Excellent interpersonal and communication skills.

Responsibilities

• Leads the team to achieve sales targets and client retention.
• Ensures exceptional customer service and staff training.
• Monitors and analyzes store KPIs to identify growth opportunities.

Skills

Client-centric mindset

Interpersonal skills

Management experience

Results-oriented

Job description

/ Plays an active role in the boutique, increasing boutique sales, contributing individually to the turnover, and bringing the team in achieving the global objective

/ Analyzes the store’s retail KPIs, identifies business opportunities to drive growth, implements 360° action plans to tackle them, and ensures follow-up and feedback sharing

/ Stays updated on the watch industry as well as on local / market competitive environment and anticipates the business accordingly, leveraging business opportunities linked to local market

/ Takes full responsibility of Boutique’s performance on all aspects in the absence of the Boutique Manager

Job responsibilities

/ Ensures team’s motivation and cohesion to reach the Boutique’s goals

/ Acts as a point of contact for both teams and boutique / Market management, and as a privileged interface between both when necessary

/ Ensures strong presence on the shopfloor to support and coach the team members on the floor, provides feedback, develops them in their current roles

/ Promotes a positive, inclusive, and supportive work environment in line with group’s values

/ Contributes to the successful onboarding of newcomers

/ Acts as Team leader in the absence of the Boutique Manager

/ Ensures an outstanding service is offered to all visitors in store; trains, develops, and debriefs teams around Client Experience excellence

/ Embodies the Tag Heuer’s brand DNA and acts as a passionate Brand Ambassador in and outside the boutique, especially at events

/ Defines proactively grooming, attitudes, and Visual Merchandising in line with luxury standards and internal guidelines

/ Leads the team to develop long-term relationships with clients

/ Sets and follows clienteling action plans (outreaches, appointments, sales from appointments…)

/ Ensures qualitative client data collection and leverages the data to address clients in a personally relevant way, capitalizing on all opportunities to grow the business

/ Plans and participates to events in line with brand strategy and guidelines

/ Oversees the boutique operational processes, front and back, in line with internal guidelines (inventory, cash, security, store opening and closing...) with full autonomy

/ Ensures compliance with internal control policies

/ Supervises the store expenses and maintenance

/ Shows proactivity to challenge and improve processes

Profile

HARD SKILLS

/ Management experience in a luxury retail environment

/ Mastery of selling skills

/ Mastery of sales KPIs

/ Knowledge of Brand DNA & history

/ Knowledge of Brand Collections

SOFT SKILLS

/ Creative business driver, results-oriented

/ Client-centric mindset, focused on recruiting new clients and growing the active client base

/ Excellent interpersonal and communication skills

/ Able to effectively lead a team, able to coach and develop a high-performing team

/ Agile manager, able to multi-task in a fast-paced environment

1860, Saint-Imier at the very heart of the birthplace of watchmaking. A young ambitious watchmaker decides to found his own brand. His name: Edouard Heuer. At just 20 years old, he was to revolutionize the watchmaking industry by breaking away from the established rules. Ever since that time, TAG Heuer’s vocation has been to push back the boundaries and defy convention to invent incredible watches and chronographs of extreme precision. The invention of the oscillating pinion in 1887 exemplified this spirit, streamlining the chronograph’s design and enhancing its responsiveness—a principle that underpins our engineering philosophy even today. Then came the 1916 Mikrograph, the first stopwatch accurate to 1/100th of a second, cementing TAG Heuer's reputation as the precision timekeeper in competitive sports. Indeed, the world of TAG Heuer is intimately linked to motor racing and the division of time into infinitely small units, but its aura extends well beyond this arena. Capturing TAG Heuer’s ethos, our prominent partnerships and brand ambassadors express the brand’s passion for action and high performance. These include the Oracle Red Bull Racing Formula 1 Team, the TAG Heuer Porsche Formula E Team, the Formula 1 Monaco Grand Prix and Monaco Grand Prix Historique, the World Endurance Championships and the Indianapolis 500. As for TAG Heuer ambassadors, they all share the ability to stand up to pressure, constantly pushing their limits. This illustrious group includes motorsport legends Ayrton Senna and Steve McQueen, Hollywood icons Ryan Gosling, Patrick Dempsey, Alexandra Daddario, and Wi Ha Jun, and tennis stars Naomi Osaka, Felix Auger-Aliassime and Petra Kvitovà. The brand's spirit of adventure is further represented by big wave surfers Kai Lenny and Maya Gabeira, alongside rising athletes such as Sydney McLaughlin-Levrone, Fred Kerley, Summer McIntosh, and Sky Brown.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
Join us at LVMH, where your talent is at the heart of our collective successes.