Deputy Bed Manager/Senior Ward Administrator - Royal Brompton Hospital

NHS; London; On-site; GBP 35,000 - 44,000; Full time

Job summary

An exciting opportunity at Royal Brompton Hospital for a Deputy Bed Manager/Senior Ward Administrator. The role involves managing patient admissions, overseeing ward operations, and supervising a team. Candidates should have prior bed management experience and strong interpersonal skills, with a salary range of £35,964 to £43,780 per annum.

Qualifications

• Previous Bed Manager experience required.
• Experience supervising a team essential.
• Understanding of NHS issues and workflows.

Responsibilities

• Manage patient admissions and discharges efficiently.
• Oversee patient flow and liaise with scheduling teams.
• Support and educate ward administration staff.

Skills

Interpersonal skills

Communication skills

IT skills

Methodical approach

Numeracy

Tools

Microsoft Office

Epic/Apollo databases

Job description

Go back Guy's and St Thomas' NHS Foundation Trust

Deputy Bed Manager/Senior Ward Administrator - Royal Brompton Hospital

The closing date is 27 May 2025

An excellent opportunity has arisen within the Heart Division at Royal Brompton Hospital for an experienced administrator to undertake the role of Deputy Bed Manager and Senior Ward Administrator.

The candidate will need previous Bed Manager experience and experience supervising a team.

The ideal candidate will have excellent interpersonal and communication skills, be caring, detail-oriented, proactive, and able to work independently in a busy office environment. Good IT skills and the ability to adapt quickly to new databases are essential.

This service operates 7 days a week, including bank holidays, on a pro-rata basis, covering early, late, and long shifts.

A presentation will be required for the interview.

For further information, please contact:

Main duties of the job

In this role, you will manage patient admissions and discharges efficiently within the Heart Division wards. You will oversee patient flow, liaise with theatre, catheter lab schedulers, and external hospitals. Supporting and educating ward administration staff and training in all administrative aspects are also key responsibilities.

You will assist the Bed Manager with daily management of the administration team and collaborate with multidisciplinary teams to ensure adequate bed availability to meet patient needs daily.

About us

Royal Brompton and Harefield Hospitals joined Guy's and St Thomas' in February 2021. It is the UK's largest specialist heart and lung centre and among the largest in Europe.

Job responsibilities

• Updating patient records on Epic/Apollo databases
• Admitting, transferring, and discharging patients in real time using Epic/Apollo
• Providing a point of contact for staff and patients by manning the ward reception during office hours
• Patient identification following Trust policies, including attaching wristbands
• Managing ward mail and outgoing correspondence, including re-addressing discharged patients' mail
• Ensuring patient registration forms are completed and updated prior to theatre attendance
• Booking patient transports and ensuring timely arrangements for admissions, discharges, and tests
• Assisting with patient discharge planning alongside the multidisciplinary team
• Scheduling follow-up outpatient appointments, including private outpatient services
• Providing cover for other wards when necessary
• Liaising with bereavement officers, social workers, and voluntary services to support patients
• Supporting indirect patient care under supervision of registered nurses
• Facilitating patient admissions, transfers, and discharges, ensuring adherence to infection control policies
• Managing waiting lists and maintaining accurate bed status on the hospital system
• Supporting complex delayed discharges and developing strategies to reduce patient length of stay
• Communicating effectively with patients and families before admission
• Handling cancellations sensitively and appropriately
• Coordinating with homecare teams and managing administrative tasks for theatre preparations, transport, and documentation
• Maintaining a clean, safe, and welcoming environment in clinical areas

Person Specification

Education & Qualifications

Skills & Abilities

• Proficiency in Microsoft Office (Word, Excel)
• Methodical, numerate, and able to work independently
• Flexible, friendly, and with an efficient telephone manner

Experience & Knowledge

• Previous team management and supervision experience
• Bed management experience within the NHS
• Understanding NHS issues and workflows

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A DBS check will be required to verify any criminal convictions.

Guy's and St Thomas' NHS Foundation Trust

£35,964 to £43,780 per annum, inclusive of HCA (pro-rata)