Deputy Applications Manager - Epic Outpatients (Ambulatory)

Job Summary

We have an exciting opportunity for you to join our team as a Deputy Applications Manager in the Outpatients area within the Information Technology Clinical Systems (ITCS) directorate. This position is a unique opportunity to develop your experience in programme management within the NHS and to support the continued stabilisation of the Epic Electronic Health Record (EHR). The successful candidate will have a proven track record of delivering multiple projects on time, with minimal supervision. It is key that candidates have NHS System knowledge and are able to suggest ways to improve current workflows. The post holder is responsible for supporting and coaching the team to develop their analytical skills and ensuring timely delivery of build; ensuring design integrity within their area; managing key stakeholder relationships and expectations while resolving conflict when necessary; managing any non-Epic systems within their remit; working with MDI, GSTT, KCH and ITCS technology teams. As a Deputy Applications Manager for the Clinical Systems team, the post holder has overall responsibility for the team that configures the Epic modules as well as other software applications related to the areas of care delivery within which their role is based. Please note this role requires hybrid working with a 50/50 split and will necessitate travel between Guy's and St. Thomas', King's College Hospital and Royal Brompton and Harefield sites.

Main Duties of the Job

The ITCS team support and maintain a portfolio of Epic and non-Epic solutions and products that are essential to the smooth running of multiple busy, cutting-edge, highly digitised services across GSTT and KCH. We are seeking those who have a strong aptitude for digital systems and are natural born problem solvers. Equally as important to these skills will be your understanding of workflow and processes required in an acute NHS Trust and/or community settings. You must be able to juggle multiple, sometimes conflicting deadlines and maintain strong working relationships across the wider end user community as well as others within the programme team. Experience in project management and/or change management methodologies and techniques together with experience of managing team members are essential for this role.

Job Responsibilities

The post holder will be responsible for:

1. Supporting and coaching the analyst team to maintain their Epic Accreditation and develop their analytical skills.
2. Managing, co-ordinating and leading the multi-disciplinary configuration team ensuring a consistent approach to the configuration and integration between the modules and across the wider team.
3. Leading complex build and configuration that requires more developed specialist skills and experience in Epic configuration.
4. Managing a team of Analysts to ensure build is on time.
5. Taking responsibility to ensure design integrity.
6. Analysing and suggesting ways to improve current workflows and working practices with clinical and operational leaders.
7. Working with key stakeholders to analyse, negotiate and facilitate agreement for change to high-impact or critical workflows and current working practices, whilst managing expectations and resolving conflicts when necessary.
8. Preparing for testing of the system to ensure it is safe, usable, secure and robust including the preparation of all test scripts.
9. Testing of your area, plus the integration across all the modules to ensure care pathways are tested end to end.
10. Supporting complex Epic software demonstrations and present information on the team's progress adapted in a way in which makes it easy for the audience to understand.
11. Managing a selection of non-Epic systems within their team, working with MDI, GSTT, KCH and ITCS technology teams; and overseeing the work of the Band 7 Analysts and Band 6 Support Analysts.
12. Participating in, and sometimes leading, regular process review, feedback and system development meetings both within the systems team and with external stakeholders.
13. Helping to direct, and sometimes directing, careful planning for systems implementation and the roll-out process.

Person Specification

Qualifications/Education Essential

• Epic Certification/Accreditation
• Educated to degree level in a relevant subject plus master's degree level or equivalent experience working within the NHS at a senior level

Experience Essential

• Extensive/proven experience of developing long term strategic plans which involves cross organisation impact using appropriate methodologies ideally Enterprise EHR software
• Experience of delivering a workstream of activity within a major programme framework
• Evidence of working sensitively but effectively with professional staff in a diverse environment.
• Demonstrable experience of making significant judgements involving highly complex facts or situations requiring analysis and interpretation from a range of options
• Experience of successful direct and matrix management of several staff from own levels and disciplines both internally and externally and supplier departments or organisations, including appraisal, coaching and the application of related personnel policies

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer Details

Employer name: Guy's and St Thomas' NHS Foundation Trust

Address: GSTT Education Centre or KCH Denmark Hill/ PRUH & South sites, 75 York Road, London, SE1 7NJ

Employer's website: https://www.guysandstthomas.nhs.uk/careers/careers.aspx